What are the responsibilities and job description for the Information Technology Operations Manager position at Habasit?
OVERVIEW OF POSITION:
Provide IT infrastructure to support Habasit America business objectives across Canada, United States and Mexico.
RESPONSIBILITIES OF THIS POSITION:
- Provide overall leadership and management of IT Operations across Canada, Mexico and the United States.
- Oversee Information Technology related problem analysis and resolution at both a strategic and functional level.
- Recommend, plan and implement information technology investments to support company objectives based on research and evaluation.
- Directs implementation and execution of new/upgraded information technology via well-defined plans including procedures, deadlines, and accountability.
- Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.
- Ensures users/customers are provided professional, courteous, and timely support for all Level 1 and Level 2 incidents and service requests.
- Provide Level 1 and Level 2 support as needed.
- Coordination of Level 3 support with other Habasit teams and external partners.
- Structure, lead, train, and develop IT staff for maximum effectiveness.
- Provide capital and operating expense forecasting, management and accountability for US IT Operations.
- Communicate Key Performance Indicators (KPIs) and status updates with Habasit America and Global IT management, as needed.
- Stay abreast of trends and regulations to ensure effectiveness and compliance.
- Develop and maintain IT components of the company’s Disaster Recovery and Business Continuity Plan.
- Collaborate with global IT Operations team to develop and implement global best practice policies and procedures.
- Any other duties as assigned.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required – Bachelor’s degree in relevant field
- Required – 10 years of experience in Information Technology
- Required – 2 years of experience in managing technical resources
- Required – Service-oriented, courteous and assertive
- Preferred – 5 years of experience in a manufacturing environment
- Preferred – Technical skills and experience in Local and Wide Area Networks
- Preferred – Experience in managing a Windows Server environment (Microsoft 365, AD, etc.)
- Preferred – Experience with relational database technology (SQL Server)
- Preferred – Experience with virtualization, backup and storage solutions (e.g., VMware, Veeam)
- Preferred – Master’s degree in relevant field