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Service Technician

Haas Factory Outlet
Warrendale, PA Full Time
POSTED ON 4/6/2026
AVAILABLE BEFORE 6/5/2026

Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility.  Incumbent performs all job functions in a high quality, efficient and timely manner.  Incumbent works as a member of a team and assists team members as required.  Makes recommendations to supervisor on process improvements to ensure customer satisfaction. This position is considered a Safety Sensitive position.

 

 

ESSENTIAL RESPONSIBILITIES:

  • Performs troubleshooting and problem solving of CNC Machine Tools.
  • Performs high quality, efficient and timely machine/tooling installation as assigned.
  • Performs high quality, efficient and timely repair and preventative maintenance as assigned.
  • Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements. 
  • Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
  • Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair.  Reporting is required same day, and at the maximum within 24 hours. 
  • Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
  • Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
  • Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site.
  • Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
  • Responsible for the cleanliness, care, and upkeep of all company property.
  • Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.
Qualifications:
  • Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
  • Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products.
  • A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned).
  • Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
  • Demonstrated self-starter and effective planning and organization skills.
  • Ability to participate as a member of a team, crossing department and divisional lines.
  • Ability to use PC and job-related software/programs for programming, documentation/record keeping.
  • Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.
  • Willing to work flexible hours, including weekends and evening hours as required by customer.
  • Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport.
  • Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements. 

 

Working Conditions:  

Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal/external customer communications with vendor and supplier contact.  Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

 

 

Perks and Benefits:

  • Medical, Dental, and Vision Insurance
  • Short- and Long-Term Disability
  • Paid time off and holiday pay
  • 401K plan with company match
  • Maternity and Paternity leave

 

Pay Range: $30.00-40.00/hr. 

Salary : $30 - $40

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