What are the responsibilities and job description for the Customer Service Representative position at Haas Automation?
Summary
The Customer Service Representative is the primary point of contact for retail customers who purchase products on the Haas e-commerce website.
Duties/Responsibilities:
· Respond to questions related to any portion of the full order cycle, in an effective and professional manner.
· Effectively communicate Haas policies and settle disputes with unhappy retail customers.
· Effectively utilize all Haas computer systems and databases to complete daily tasks, make informed inquires, and provide good information.
· Test and implement new processes that improve the retail customer experience.
· Work with Haas vendors & shipping carriers to resolve customer issues.
· Update sales orders in SAP ECC & SAP Commerce as needed.
· Maintain and manage web tools provided via the e-commerce website.
· Work closely with members of Accounting, Inventory, Service, and IT to provide the best customer service possible to our retail customers.
· Complete special projects and ad hoc reports as assigned.
· Work closely with management and members of the e-commerce team to meet the expectations of our customers.
- Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.
- Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.
Qualifications
Education
- Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus additional related experience, training and/or equivalent combination of education and experience.
Experience
- 2-4 years of experience
Job Type: Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $20