Customer Service Representative

Summary

The Customer Service Representative is the primary point of contact for retail customers who purchase products on the Haas e-commerce website.

Duties/Responsibilities:

· Respond to questions related to any portion of the full order cycle, in an effective and professional manner.

· Effectively communicate Haas policies and settle disputes with unhappy retail customers.

· Effectively utilize all Haas computer systems and databases to complete daily tasks, make informed inquires, and provide good information.

· Test and implement new processes that improve the retail customer experience.

· Work with Haas vendors & shipping carriers to resolve customer issues.

· Update sales orders in SAP ECC & SAP Commerce as needed.

· Maintain and manage web tools provided via the e-commerce website.

· Work closely with members of Accounting, Inventory, Service, and IT to provide the best customer service possible to our retail customers.

· Complete special projects and ad hoc reports as assigned.

· Work closely with management and members of the e-commerce team to meet the expectations of our customers.

• Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.

• Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.

Qualifications

Education

• Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus additional related experience, training and/or equivalent combination of education and experience.

Experience

• 2-4 years of experience

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $20