What are the responsibilities and job description for the Technical Support Engineer position at h3 Technologies, LLC?
Title: Technical Support Engineer
Location: Austin, TX (On-site/Hybrid assumed based on location. Confirming).
Client: Accenture
Top Hard Skills:
Kubernetes (CKA/CKAD Level): Deep engineering and operational background. CKA certification is highly preferred (the team requires a minimum of 4 CKA-level engineers). CKAD-level proficiency is mandatory for all team members.
SRE / DevOps / Linux Systems Administration: Proven experience managing infrastructure, automation, and core Linux environments.
Git: Strong knowledge of version control workflows and repository management.
"Nice-to-Have" Skills:
Google Cloud Platform (GCP) experience (Strong plus)
Certified Kubernetes Administrator (CKA) official certification
Detailed Ideal Candidate Profile:
The ideal candidate is a hands-on technical support and systems engineer who excels in Day 2 operations, combining infrastructure reliability with deep containerization expertise. They have a proven track record handling air-gapped environments, executing critical SOPs, and managing on-call rotations for high-severity (P0/P1) incidents. They are highly technical, possesses Kubernetes expertise at a CKA/CKAD level, and can seamlessly cross over between infrastructure engineering and customer incident resolution.
Disqualifiers:
Lack of strong, hands-on Kubernetes administration experience.
Inability to participate in the on-call rotation (including overnight P0/P1 incident management).
Lack of Git or core Linux systems administration foundational knowledge.
Team / Reporting Structure Context:
This role supports the Day 2 Operations team managing GDC air-gapped environments. The position sits at the intersection of Technical Support, Google Cloud Platform (GCP) Support, and Site Reliability Engineering (SRE) mentoring, triaging critical customer issues and driving resolution for automated infrastructure alerts.
Strong Selling Points of the Role/Company:
High-Impact Environment: Work on complex, secure, air-gapped systems.
Cutting-Edge Tech: Deep immersion into enterprise Kubernetes architectures and modern SRE methodologies.
Collaborative Culture: Strong mentorship opportunities within an advanced DevOps and Cloud ecosystem.