Front Office Coordinator / Customer Experience Specialist

Front Office Coordinator / Customer Experience SpecialistH2O Health Water & Health Solutions | Prescott, AZBe the First Impression of H2O Health

At H2O Health, we believe healthy water should be a standard feature of every home - not a luxury.

We’re looking for someone who naturally creates an exceptional customer experience while keeping a busy office organized and running smoothly.

If you’ve worked in the front office of a medical practice, dental office, chiropractic clinic, wellness center, veterinary clinic, or similar environment, you’ll likely feel right at home here.

What You’ll Do

As our Front Office Coordinator, you’ll serve as the primary point of contact for customers while helping coordinate the day-to-day operations of our growing business.

Responsibilities include:

• Answer incoming phone calls professionally and efficiently.
• Welcome customers into the showroom and create an outstanding first impression.
• Schedule consultations, installations, service appointments, and follow-up visits.
• Maintain accurate customer records using Housecall Pro, our primary customer management system.
• Coordinate communication between customers, sales consultants, and installers.
• Process retail sales through Shopify POS.
• Assist customers with water container fills and showroom purchases.
• Support inventory receiving, organization, and merchandising.
• Assist with community events, wellness classes, and marketing activities.
• Help identify opportunities to improve office workflow and customer experience.
• Support the team wherever needed to keep the business running smoothly.

What We’re Looking For

We’re looking for someone who thrives in an organized, customer-focused environment.

The ideal candidate is:

• Friendly, professional, and welcoming.
• Highly organized and detail-oriented.
• Comfortable managing multiple priorities at once.
• An excellent communicator both in person and over the phone.
• Dependable and trustworthy.
• Comfortable learning new technology and software.
• A self-starter who enjoys solving problems.
• Passionate about helping people.

Experience That Moves to the Top of the List

Candidates with experience in any of the following environments are strongly encouraged to apply:

• Medical office
• Physician’s office
• Dental office
• Chiropractic clinic
• Physical therapy office
• Wellness center
• Veterinary clinic
• Medical scheduling
• Front office administration
• Patient coordination

Experience with appointment scheduling, electronic records systems, CRM software, customer databases, or practice management software is highly desirable.

Experience with Housecall Pro, Shopify, QuickBooks Online, or similar business management platforms is a plus.

Small Business Means Opportunity

We’re a growing entrepreneurial business.

That means everyone works together.

Some days you’ll be answering phones.

Some days you’ll coordinate installers.

Some days you’ll help customers.

Some days you’ll support marketing events.

Some days you’ll improve office processes.

If something needs to be done, we jump in together.

We’re looking for someone who enjoys that environment and sees opportunities to improve the business every day.

What We Offer

• Competitive hourly compensation
• Paid training
• Career growth opportunities
• Positive team culture
• Opportunity to help shape a growing company
• Meaningful work helping families improve their health

About H2O Health

H2O Health Water & Health Solutions is a locally owned water treatment and wellness company serving Prescott and the surrounding communities.

Our mission is to educate families about their water, improve their health, and provide an exceptional customer experience every step of the way.

We’re looking for people who want more than just a job.

We’re looking for people who want to help build something meaningful.

Apply today and become part of the H2O Health team.

Pay: $15.50 - $20.00 per hour

Work Location: In person

Salary : $16 - $20