Senior Manager, IT

Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the Fortune 500 - H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH.

H2O.ai partners include Dell Technologies, Deloitte, Ernst & Young (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.

H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life. 

About This Opportunity

We are seeking an experienced Senior IT Manager/Director with expertise in ERP administration, specifically SAP S/4HANA, to lead our IT organization in developing, implementing, and maintaining our technology strategy. The successful candidate will be responsible for overseeing the IT infrastructure, ensuring the security and compliance of our systems, managing vendor relationships, and providing exceptional support to our users. This is a senior leadership role that requires strong technical expertise, strategic thinking, and excellent communication skills.

This is an office-based position located in Sydney, Australia.

What You Will Do

IT Strategy & Roadmap:

• Develop and maintain the IT strategy and roadmap, aligning with the organization's goals and objectives
• Stay up-to-date with industry trends and emerging technologies, making recommendations for future IT investments

Vendor Management:

• Manage relationships with vendors, including license management, SaaS providers, hardware suppliers, and Managed Service Providers (MSPs)
• Negotiate contracts, ensure compliance, and optimize costs

Security & Compliance:

• Collaborate with the security team to implement and uphold security policies and ensure compliance.

Network & Infrastructure:

• Provide oversight of the network and infrastructure, including WiFi, VPN, servers, and cloud services
• Ensure the stability, scalability, and performance of our IT systems

Budgeting & Asset Lifecycle Management:

• Develop and manage the IT budget, forecasting expenses and ensuring cost-effectiveness
• Oversee asset lifecycle management, including procurement, deployment, and disposal of IT assets (laptops, phones, peripherals)

Escalation & Support:

• Serve as the escalation point for complex user support issues, providing timely and effective resolution
• Ensure that user support is delivered in a professional and courteous manner

Documentation & Process Improvement:

• Develop, maintain, and improve IT documentation, including policies, procedures, and guides
• Identify areas for process improvement and implement changes to increase efficiency and effectiveness

Ticket Allocation & Helpdesk:

• Oversee the helpdesk and user support functions, including ticket management, walk-up support, and onboarding/offboarding processes
• Ensure that IT support is delivered in a timely and effective manner

ERP Administration (SAP S/4HANA):

• Provide technical leadership and expertise in SAP S/4HANA, including system administration, configuration, and maintenance
• Collaborate with business stakeholders to understand requirements and implement solutions
• Manage SAP S/4HANA system landscape, including development, testing, and production environments
• Ensure data integrity, security, and compliance with SAP S/4HANA systems
• Develop and implement SAP S/4HANA security policies, procedures, and controls
• Collaborate with cross-functional teams to integrate SAP S/4HANA with other systems and applications

SAP S/4HANA Technical Skills:

• Experience with SAP S/4HANA system administration, including installation, configuration, and maintenance
• Strong knowledge of SAP S/4HANA architecture, including FI/CO, MM, SD, and HCM modules
• Experience with SAP S/4HANA security, including role-based access control, authorization, and compliance
• Familiarity with SAP S/4HANA integration tools, such as SAP PI/PO and Cloud Integration

Device Management:

• Oversee device setup, configuration, imaging, deployment, and repairs
• Ensure that all devices are properly configured, maintained, and secured

User Account Management:

• Manage user accounts, including single sign-on (SSO), Active Directory, Google Workspace/O365, and multi-factor authentication (MFA)

Training & Awareness:

• Provide training to users on IT tools, security best practices, and SAP S/4HANA systems
• Promote security awareness and SAP S/4HANA system usage throughout the organization

IT Asset Inventory:

• Track and update the IT asset inventory, ensuring accuracy and completeness

What We Are Looking For

• 5 years of experience in IT management, preferably in a similar industry
• Strong technical expertise in IT infrastructure, security, and compliance
• Experience with vendor management, budgeting, and asset lifecycle management
• Excellent communication, leadership, and problem-solving skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• SAP S/4HANA certification or equivalent experience within the last 3 years

How to Stand Out From the Crowd

• Master's degree in Computer Science, Information Technology, or related field
• ITIL or CompTIA certifications
• Experience with cloud services, such as AWS or Azure
• Familiarity with IT service management tools (Atlassian, Monday, Slack)

Why H2O.ai?

• Market leader in total rewards
• Remote-friendly culture
• Flexible working environment
• Be part of a world-class team
• Career growth

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

Please visit www.H2O.ai to learn more
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