What are the responsibilities and job description for the Front Desk Agent position at H2hotel/Harmon Guest House?
Job Duties:
- Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.
- Handle guest requests, issues, and complaints and proactively resolve in a manner satisfactory to both the guest and hotel.
- Answer guest queries regarding local area facilities and be able to give proper info and directions to these areas.
- Proper telephone etiquette, transferring of calls, and taking detailed messages according to company standards.
- Must be able to work well with others and must be able to work alone.
- Professional, honest, reliable, and adaptable.
- Weekends & holidays a must (flexible schedule is a plus).
- Knowledge of previous hospitality experience a plus.
- Understanding all parts of hotel activity and all other aspects.
- Parking Vehicles (Have valid drivers license).
- Moving bags up to 50 pounds.
Benefits:
Medical, Dental & Vision
401k
Sick Pay
Vacation Time
Commissions
Hotel staff will start training immediately
Job Type: Full-time
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Ability to Commute:
- Healdsburg, CA 95448 (Required)
Work Location: In person
Salary : $19