What are the responsibilities and job description for the IT Support Technician II position at H2B Consulting, Inc.?
Full-time Contract Position – Englewood, CO (Onsite)
Our Client delivers customer-focused operations and best-of-breed integrations in the aerospace and defense sectors. Through leading-edge technologies and transformative solutions, it has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and one of America’s fastest-growing corporations. The Mission Solutions and Technologies (MST) team also provides affordable, turn-key command/control, communications, integrated ISR, force protection, and security solutions worldwide. #InnovatingBeyondLimits
The Company
Our Client’s mission is to stay ahead of the curve, developing solutions today to tackle the challenges of tomorrow. With over 60 years of leadership, they have driven transformative change in the aerospace and defense industry. Their innovative solutions provide connected protection through advanced command, control, and communications platforms, along with capabilities in ISR, cyber, electromagnetic spectrum management, and more, ensuring national security across multiple domains. Dedicated to expanding the industrial base and delivering open architecture platforms, our client plays a crucial role in fostering competition, providing value, and accelerating innovation. Their ability to scale and commitment to open architecture set them apart in driving industry progress.
The Position
Our client is seeking a motivated and customer-focused IT Support Technician II to provide hands-on technical support in a fast-paced onsite environment. This role is ideal for an IT professional with strong troubleshooting skills, a collaborative mindset, and a passion for delivering exceptional customer service.
The IT Support Technician II will be responsible for supporting desktop hardware and software, network connectivity, conference room technology, and IT service desk operations. The ideal candidate is energetic, solutions-oriented, and experienced in resolving technical issues while maintaining high levels of end-user satisfaction.
Duties & Responsibilities
- Configure, install, maintain, and troubleshoot desktop hardware, software, printers, and peripheral devices
- Provide break/fix support, equipment moves/adds/changes, and integration of new technologies
- Support basic network connectivity for desktops and other networked devices
- Perform preventative maintenance for computer systems and audio-visual conferencing equipment
- Respond to and resolve IT incidents and service requests through the IT service desk ticketing system
- Escalate complex technical issues to upper-tier IT support teams when necessary
- Track, prioritize, update, and close support tickets in a timely manner
- Assist with maintaining IT policies, procedures, and local systems documentation
- Deliver outstanding customer support and ensure a high level of end-user satisfaction
Supervisory Responsibilities
- No immediate direct reports
Skills & Qualifications
- Experience troubleshooting industry-standard hardware, software, printers, drivers, and peripherals
- Basic knowledge of networking technology and IT technical standards
- Strong customer service and customer ownership mindset
- Ability to understand user and business needs and translate them into technical solutions
- Excellent written and verbal communication skills
- Team-oriented approach with strong collaboration and knowledge-sharing abilities
- Strong organizational, problem-solving, and multitasking skills
- Associate’s degree in a related field or equivalent relevant experience
Preferred Experience
- Experience supporting enterprise desktop environments and IT service desk operations
- Familiarity with audio-visual conferencing systems and conference room technology
- Proven ability to manage multiple support requests in a fast-paced environment
- High-energy, customer-engagement mindset with a drive for excellence
- Experience documenting IT processes, procedures, and system configurations
- Ability to work independently while contributing to a collaborative IT team culture
Work Environment
- Onsite position located in Englewood, Colorado
- This is an 8-month contract position
Compensation
- Position offers an hourly W2 Rate between $25 - $30, with additional benefits
Requirements
- Because this client is a Federal Government Contractor performing services for the DoD, US Air Force, NASA and others, they do require US, Non-Dual Citizenship
Certificates, Licenses, Registrations
- None required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Perks of the Job
Health Benefits
Multiple Healthcare plans are available, Vision, Dental, Medical, and Life insurance
Paid Time Off
Competitive Paid Leave plan includes 10 (PTO) days, 12 Paid holidays, and 5 sick days
Financial Benefits
Nonmatching, self-administered 401k program through Human Interest
Top Tier Clients
H2B works with resume-building Clients, offering vast opportunities for growth
Professional Support
Our employees are set up for success with the tools, training, and time they need
Culture of Inclusivity
We embrace difference, and we value diversity in our, and every, workforce
Salary : $25 - $30