What are the responsibilities and job description for the Patient Coordinator position at H2 Health?
Patient Coordinator | Outpatient | Full-time | 2431 S Loop 289, Lubbock, TX 79423
At Physical Therapy Today, we believe that both care and coordination are essential to patient success. As a Patient Coordinator, you will be integral in bridging patient care with administrative excellence. In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors.
Your Role:
As a Patient Coordinator, you will be the first point of contact for patients, providing outstanding customer service and ensuring smooth clinic operations.
Benefits
Why Physical Therapy Today?
We're more than a workplace, we're a team that supports your goals:
Physical Therapy Today is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.
At Physical Therapy Today, we believe that both care and coordination are essential to patient success. As a Patient Coordinator, you will be integral in bridging patient care with administrative excellence. In this role, you will serve as the first point of contact for our patients, ensuring they receive the highest quality service from the moment they walk through our doors.
Your Role:
As a Patient Coordinator, you will be the first point of contact for patients, providing outstanding customer service and ensuring smooth clinic operations.
- Coordinate patient appointments, verify insurance, and handle referrals
- Maintain and update patient records with accuracy and confidentiality
- Assist with front desk operations, answering phone calls, and managing inquiries
- Work closely with clinicians and administrative staff to enhance patient experience
- Ensure a welcoming and organized clinic environment
- High school diploma or equivalent; additional education in healthcare administration is a plus
- Minimum of 1 year experience in a healthcare or medical office setting
- Knowledge of medical terminology and insurance processes
- Exceptional interpersonal and communication skills
- Familiarity with Electronic Medical Records (EMR) systems and basic computer skills
- Ability to handle sensitive information with confidentiality
- Proficient in using office software and electronic health records (EHR) systems
Benefits
Why Physical Therapy Today?
We're more than a workplace, we're a team that supports your goals:
- Competitive compensation with performance-based bonuses that reward your outcomes
- Flexible scheduling to support work-life balance
- Career advancement and professional growth
- Full benefits: medical, dental, vision, and 401(k) with match
- Generous PTO, paid holidays, and company-paid life insurance
- Supportive, clinician-led team culture
- Additional perks: parental leave, employee rewards, discounts, and recognition programs
Physical Therapy Today is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.