Server Assistant/Busser (Private Membership Club)

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Golightly (Private Membership Club)

Golightly is located in the 22-story Hotel Swexan in Uptown, Dallas. The Members’ only social club offers an elegant, stylish space profoundly influenced on European and international design, meaningful lifestyle experiences and uncompromising personalized service.  Golightly’s exclusive haven is a comfortable, residential-style space with 3 handsomely designed cocktail bars, multiple sophisticated salons, and an ornately designed private dining room.  The club offers a space that transports you from the cares of the world to a dream-like escape.  Day and night, for business and for pleasure, for rest and revitalization, this is the only suitable social club for savvy, diverse, and cosmopolitan members.

Job Summary

The Server Assistant serves the waiters/waitresses by setting and cleaning tables to ensure a neat appearance. They allow waiters/waitresses to focus solely on the customer to provide the best fine-dining experience.

Job Functions

Operations

• Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure unit is well maintained and that all equipment’s, materials and utensils are always in perfect working conditions. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Must be TIPS certified or similar State requirement.
• Follow Stillwell's food and beverage standards and procedures.
• Perform all duties in a safe manner and monitor those actions of others.
• Must be pleasant, hospitable, and attentive to guests always.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment’s

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Adhere to all sanitation and safety policies.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Attentive to detail
• Customer focus
• Customer service
• Listening
• Productivity
• Action oriented
• Teamwork
• Self-starter

Required Education & Experience

• Customer service skills
• Ability to lift heavy objects.
• Ability to be on feet for long periods of time.
• Food Handlers & TABC - Required