What are the responsibilities and job description for the Concierge (Membership Club) position at Hôtel Swexan?
Company Overview
Golightly is a Members only private social club located in the 22-story Hôtel Swexan in the heart of Dallas.
Intimate, immersive, and transportive, the Club has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Summary
The Membership Club concierge must be approachable, friendly, and accommodating. They promote professionalism, assistance, and 5-star hospitality service to our members and guests throughout the Membership Club and amenities. The concierge team embodies our Membership Club culture and values by contributing an overall pleasant customer experience to increase the Membership Club’s reputation and ensure sustainable growth and retention of memberships.
Job Responsibilities
- Provides sophisticated and refined customer service to members/guests.
- Implements appropriate assistance as needed to members/guests in expedient and professional manner.
- Leads front desk check-in process for members/guests.
- Prepare logs, reports, or other written documents as requested.
- Maintain constant inspections of assigned areas to ensure a pristine and organized environment.
- Uses proper telephone skills to handle dining reservations and member inquiries.
Competencies
- Customer service/hospitality minded – ability to work with VIP members/guests in a dynamic environment
- Dependable, positive and team orientated
- Must be a friendly and clear communicator, both verbal and written
- Organized and have the ability to multitask in fast paced setting
- Flexible and adaptable in offering assistance to high-end clientele inquiries
- Polite and confident - takes initiative to ensure members/guests enjoy their Club experience
Preferred Education & Experience
- Experience working in a concierge, front desk or hospitality type role.
- Proficient in MS Office with the ability to learn new applications independently.