What are the responsibilities and job description for the After Sales Manager - Forage position at H&S Manufacturing Co., Inc?
Company Description For over 50 years, H&S Manufacturing Co., Inc. has focused on building durable, high-performance agricultural machinery and long-lasting customer relationships. As the Oxbo Forage Division, the company continues to expand its offerings with innovative forage and farming equipment tailored to modern producers. H&S emphasizes reliability and quality in every product, supporting customers in achieving efficient and productive operations. The company takes pride in being American made, reinforcing its commitment to domestic manufacturing and local communities. Applicants can expect to join a team dedicated to continuous improvement, customer service, and industry-leading equipment.
Job Description The After Sales Manager leads the Parts, Service, and Warranty functions for the Oxbo Forage Division, with full accountability for aftermarket performance, customer support, and dealer success. This role drives parts and service revenue growth, enhances product support capabilities, and ensures rapid resolution of field issues.
Key Responsibilities:Aftermarket Performance & Strategy
- Drive parts and service revenue growth, margin improvement, and inventory performance
- Establish and monitor KPIs including parts turns, fill rate, service response time, and warranty cost
- Develop and execute aftermarket strategies to improve customer uptime and lifecycle value
Leadership & Team Development
- Lead, coach, and develop Parts, Service, Warranty, and Product Support teams
- Build a culture focused on accountability, responsiveness, and continuous improvement
- Ensure proper staffing, training, and performance management processes
Dealer & Customer Support
- Strengthen dealer service capabilities through training, tools, and technical support
- Act as escalation point for complex field issues and customer concerns
- Ensure consistent, high-quality customer experience across all support touchpoints
Technical Support & Field Issue Resolution
- Provide hands-on troubleshooting support for complex mechanical, hydraulic, and electrical issues
- Analyze recurring failures and implement corrective actions
- Drive root cause resolution in coordination with engineering and manufacturing
Warranty & Quality Improvement
- Manage warranty processes, costs, and claims analysis
- Identify trends and drive corrective actions to reduce warranty expense
- Partner with engineering to feed field data into product improvements
Parts Operations
- Oversee forecasting, pricing, availability, and inventory optimization
- Ensure strong fill rates and efficient inventory turns
- Collaborate with supply chain to improve parts availability and lead times
Documentation & Training
- Oversee development and continuous improvement of service manuals and technical documentation
- Implement training programs for dealers, technicians, and internal teams
Collaboration & Communication
- Maintain strong alignment with Sales, Marketing, Engineering, and Manufacturing
- Communicate field issues, trends, and customer feedback effectively across the organization
Compliance & Safety
- Ensure adherence to safety, quality, and company standards
Skills and Abilities:
- Strong leadership and team development skills
- Excellent communication and stakeholder management abilities
- High mechanical and technical aptitude
- Customer-focused problem-solving mindset
- Strong analytical and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated, adaptable, and results-driven
Qualifications:
- Associate’s degree in a technical field required; Bachelor’s degree preferred
- 5 years of experience in agriculture equipment, heavy equipment, or related industry
- Proven experience in parts, service, warranty, or product support leadership
- Strong knowledge of hydraulic, electrical, and electronic systems
- Experience working with dealer networks and field support environments
- ERP experience related to parts, service, and inventory management
- Experience training or mentoring technicians, dealers, or customers
- Strong organizational, communication, and conflict resolution skills
- Valid driver’s license with insurable record