What are the responsibilities and job description for the Manager, External Communications - Executive position at H&R Block?
About The Role
The Manager, External Communications - Executive, drives strategic external communications for senior leadership, shaping executive voice, visibility, and influence in the external market. You’ll partner closely with enterprise leaders to develop compelling narratives, elevate leadership presence, and ensure consistency across high-impact, high-visibility communications.
Day to day, you'll...
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
The Manager, External Communications - Executive, drives strategic external communications for senior leadership, shaping executive voice, visibility, and influence in the external market. You’ll partner closely with enterprise leaders to develop compelling narratives, elevate leadership presence, and ensure consistency across high-impact, high-visibility communications.
Day to day, you'll...
- Develop and align executive messaging to enterprise priorities, business performance, and transformation initiatives
- Translate complex strategy into clear, compelling leadership storytelling for external audiences
- Draft executive communications including speeches, remarks, op-eds, media commentary, and thought leadership content
- Ensure narrative consistency across executive voices, including CEO, CMO, and senior leadership
- Identify and secure high-impact media, speaking, and external visibility opportunities
- Manage executive social media presence (primarily LinkedIn), ensuring authenticity, consistency, and alignment with business priorities
- Partner with PR and brand teams to elevate leadership visibility tied to key company moments and narratives
- Shape executive positioning around priority themes (e.g., innovation, AI, customer trust, business transformation)
- Oversee leadership profiles, executive bios, and external representation materials
- Maintain messaging frameworks, voice guidelines, and strategic insights to guide executive communications
- Partner with media relations teams to support inbound inquiries and proactive storytelling
- Lead executive interview preparation, including messaging, Q&A development, bridging, and risk mitigation
- Provide real-time communications counsel to executives in high-visibility or sensitive situations
- Perform other duties as assigned
- 7-10 years of experience in communications, public relations, or executive communications
- Direct experience supporting senior leaders and developing executive-level messaging
- Exceptional writing skills, with the ability to adapt tone for different audiences and formats
- Strong strategic thinking and ability to translate complex topics into clear narratives
- Experience managing high-priority, time-sensitive communications
- Strong judgment and ability to navigate complex or sensitive situations
- Proven ability to influence and advise senior stakeholders
- Experience in corporate, financial services, or highly regulated industries
- Background in media relations or supporting executive media engagement
- Experience supporting executive visibility or thought leadership strategies
- Experience working in fast-paced, high-growth or transformation environments
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.