What are the responsibilities and job description for the Field Service Supervisor position at H O PENN MACHINERY?
H.O. Penn Machinery
HIRING IMMEDIATELY
Field Service Supervisor
Holtsville, NY
Pay: $75,000-$95,000/year (dependent on relevant experience)
Bonus: 15% bonus potential
Benefits:
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided cell phone & laptop
Key Qualifications:
- Minimum 2 years’ management experience in directing labor, union labor preferred, will consider equivalent combination of degree and work experience
- Strong computer skills and comfortable with technology in order to manage service communications and related business processes
- Exemplary communication skills with the ability to engage customers, technicians, and leadership professionally
- Valid driver’s license and ability to oversee and maintain a safe, compliant field service fleet
- Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
Responsibilities
Successfully deliver and sell service of recognized superior value by providing necessary key resources, (people, tooling, materials, equipment, and time)
- Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
- Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
- Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians
- Maximize technician utilization by effectively scheduling, planning and assigning work
Maximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expense
- Review and approve daily time cards to track and monitor technician performance against quoted hours or job standards and manage accordingly
- Advise Service Manager of changes in available work vs. staffing levels
- Continually review and improve processes
- Process jobs to be billed on a daily basis
A culture that focuses on safety and safe work habits
- Be an active part in the continuous improvement of H.O. Penn’s safety culture
- Timely completion of any required safety training for self (including all direct/indirect reports)
- Adherence to all Environmental, Health, and Safety Policies
- Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
A high-performing workforce through effective hiring, development and retention of talent
- Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
- Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
- Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
Maintain the Field Service Fleet in a cost-effective and safe manner
- Ensure the fleet is maintained in a clean and uncluttered state
- Ensure the fleet and its related equipment is in sound working order & operating safety
Contribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilities
- Continually assess the appearance – including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
- Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards
- Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities
Qualifications
- Minimum 2 years’ management experience in directing labor, union labor preferred, will consider equivalent combination of degree and work experience
- Strong computer skills and comfortable with technology in order to manage service communications and related business processes
- Exemplary communication skills with the ability to engage customers, technicians, and leadership professionally
- Valid driver’s license and ability to oversee and maintain a safe, compliant field service fleet
- Experience with troubleshooting and repair of construction equipment and strong mechanical aptitude
Physical Requirements:
- Standing and/or sitting for prolonged periods of time
- Hand coordination for typing, writing, and computer use
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.
Salary : $75,000 - $95,000