Retail Operations L&D Specialist

Responsibilities but not limited to:

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment

Qualifications / Skills:

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business-level Korean and English
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations
• Core Competencies
  • Standards- and process-oriented thinking.
  • Field orientation (learn-by-doing approach).
  • Cross-cultural communication (US / Korea).
  • Collaboration and influence across cross-functional team

Benefits:

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Employee Discount Program (5%)
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours:

• MON-FRI, 9:00am to 6:00pm