What are the responsibilities and job description for the Funeral Director position at H.M. Patterson & Son Arlington?
Our associates celebrate lives. We celebrate our associates.
Job Profile SummaryProvides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Implements choices made by the families/legal representative regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Ensures customer needs are addressed. Fulfills the requirements as dictated by the licensing Board in the practicing state or province. In markets where regulatory requirements limit Pre-need sales to Funeral Directors, the Funeral Director’s job requirement will be consistent with the Family Service Counselor.
Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
Negotiates and enters into funeral contracts
Handles contracts, legal documents, and collection of payments in accordance with company policies.
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
Arranges for the interment or cremation of human remains
Retains heritage and grows market share through active involvement with community, religious and other organizations
Confirms authorization to proceed with the service arrangements
Verifies identification of the deceased and authorization for embalming
Promotes and maintain a safe and healthy work environment
Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
May assist with general office duties
May assist with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as places into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned
Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
Performing removals and transfers including lifting of deceased human remains
Dressing and preparing casket
Coordinating and assisting with funeral service and visitation
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Supervises/assists in funeral services by:
Supervising the parking of cars
Ushering
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting of chairs and the removal, proper care and storage of these items
Participating at special functions
Other duties, as required
Handles pre-need sales and aftercare, where applicable. Aftercare includes delivery of:
Documentation
Stationery
Information on insurance, health benefits and pension,
Pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Promotes and maintain a safe and healthy work environment
Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
May assist with general office duties
May assist with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as places into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned
Minimum Requirements
Education
High School diploma or general equivalency degree (or diploma)
Completion of a degree-training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science
Experience
Minimum of 2 years of experience as an Apprentice, Funeral Director
Certification/Licenses
Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
Valid driver’s license
Knowledge, Skills and Abilities
Basic knowledge of religious and fraternal organizations customs
Knowledge of computers and some software including MS Office products required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multitask and set priorities
Detail oriented
Work Conditions
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 25%