What are the responsibilities and job description for the Customer Service / Order Entry position at H.E. Baumrucker Company?
Customer Service / Order Entry Representative
Full-Time | Monday–Friday | 8:30 AM–5:00 PM | In-Office
We are a family-owned packaging distribution company looking for a dependable, organized, and friendly Customer Service / Order Entry Representative to join our team.
This is an important position within our company. You will work directly with customers while coordinating with our sales, purchasing, and warehouse teams to make sure orders are entered correctly, questions are answered, and customers receive accurate information about their orders and deliveries.
Previous packaging industry experience is not required. We are willing to train the right person. We are looking for someone who is dependable, detail-oriented, comfortable communicating with customers, and takes pride in doing things correctly.
Responsibilities
- Answer customer phone calls and emails in a professional and friendly manner
- Enter customer orders accurately into our Sage 100 system
- Review orders for correct items, quantities, pricing, shipping information, and requested delivery dates
- Provide customers with pricing and product information
- Prepare quotes and assist customers with product questions
- Check inventory availability and communicate backorders or potential shortages
- Follow customer orders from order entry through shipment
- Communicate order status, delivery information, and delays to customers
- Coordinate with purchasing when products need to be ordered
- Work closely with the warehouse regarding order status, shipping, pickups, and deliveries
- Assist customers with returns, shortages, damaged shipments, credits, and other order-related issues
- Support our outside and inside sales staff
- Maintain organized customer and order information
- Follow up on open issues to make sure they are resolved
- Perform other general customer service and office duties as needed
What We're Looking For
The most important qualities for this position are accuracy, reliability, organization, and communication.
The ideal candidate will:
- Be dependable and arrive on time and ready to work
- Have strong attention to detail
- Be organized and able to manage multiple orders and customer requests at the same time
- Communicate clearly and professionally by phone and email
- Be comfortable asking questions rather than making assumptions
- Follow through on problems until they are resolved
- Work well with customers, salespeople, purchasing, warehouse employees, and delivery personnel
- Be comfortable working with computers and learning new software
- Have a positive, helpful attitude
- Be willing to learn our products and the packaging industry
Experience
Customer service, order entry, distribution, or office experience is helpful but not required.
Experience with Sage 100 or another ERP/order-entry system is a plus, but we will train the right candidate.
Schedule
- Monday through Friday
- 8:30 AM to 5:00 PM
- Full-time
- In-office position
About Us
We are an established, family-owned packaging distribution company. Our customers depend on us to provide the right products, accurate orders, competitive pricing, and dependable service.
Because we are a smaller company, our employees work closely together. We are looking for someone who wants to become an important part of the team and who understands that good customer service means more than answering the phone—it means taking ownership of the customer's needs and making sure things get done correctly.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000