What are the responsibilities and job description for the Transportation Driver Gate Coordinator position at H-E-B?
Job Description
Job Summary: As a Gate Coordinator, you'll perform operational duties that help improve trailer cycle time, enhance awareness of our trailer / fleet movements, and ensure yard management system data accuracy.
Key Responsibilities & Essential Functions
Work Experience
Qualifications & Key Requirements:
Licenses/Certifications:
Physical Demands & Working Conditions
Last revised: 8/1/2019
Job Summary: As a Gate Coordinator, you'll perform operational duties that help improve trailer cycle time, enhance awareness of our trailer / fleet movements, and ensure yard management system data accuracy.
Key Responsibilities & Essential Functions
- Transportation Operations / Administration:
- Uses internal yard management systems to record / monitor arrival and departure traffic (i.e. YMS, TMS, Mainframe CICS, Tumdock, etc.)
- Communicates with Transportation and Warehouse operators (Yard Supervisors, Delivery Ops Partners, Warehouse Clerks) to: validate and prioritize purchase orders, resolve conflicting appointments, and notify them of early, late, or no appointment arrivals
- Records external driver information at arrival (license number, phone number, carrier name, etc.)
- Directs internal and external drivers to appropriate Warehouse; schedules on-the-spot appointments, as needed
- Identifies type of activity / workflow (live or drop delivery, bobtail pickup, etc.); applies appropriate process
- Looks up and validates shipment / purchase order in EXE / HOST
- Expedites departures after unloading, if needed, to ensure efficient operations flow
- Confirms and validates Warehouse comments on departing trailers
- Applies knowledge and experience to resolve conflicts and solve problems
- Troubleshoots and resolves or escalates issues, including managing exceptions, deliveries not recommended for dock door, non-system departures, etc.
- Monitors and ensures quality and accuracy of system data entry (YMS and other internal systems); may recommend system and process improvements; supports standardization of instructions and processes
- Runs reports in EXE, YMS, TMS (SCI Report), etc.
- Communicates and clarifies procedures for drivers / operators; identifies safety, regulatory, and process issues
- Assists with terminal / yard-wide operational duties, as needed
- Identifies and notifies Security of suspicious activities; documents process exceptions and irregularities (property / equipment damage, theft, etc.); coordinates with Loss Prevention & Security, as needed, on security-related issues
- May coach new Partners and Security Guards on proper arrival / departure procedures and policies
Work Experience
Qualifications & Key Requirements:
- 3 years Experience in yard management and / or receiving processes - Required
- Working knowledge of receiving, dispatching, radio operation, or yard listing - Required
- Strong customer service and communication skills - Required
- Strong conflict-resolution and problem-solving skills - Required
- Ability to manage multiple priorities and shift focus between tasks in a calm, sensible manner - Required
Licenses/Certifications:
Physical Demands & Working Conditions
- Function in a fast-paced, sometimes stressful environment
- Stand for extended periods
- Open trailer doors (up to 100 times or more per shift)
- Hand / Finger dexterity
- Work extended hours
- Work rotating schedules including nights and weekends
- Use arms / hands in repetitive motion during the day
- Work in either a hot or cold environment for the duration of shift
Last revised: 8/1/2019