Staff Software Engineer - (GraphQL/Site Reliability) - Austin, TX (Hybrid)

Responsibilities Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-EB Digital—we’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. As a Staff Software Engineer, you’ll provide end-to-end support to applications and identify ways to improve codebases, solutions to complex problems, and effectively propose paths forward to drive outcomes. You’ll make recommendations on overall application system designs, architecture, security, scalability, reliability, and performance. Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner owned” means our most important resources—People— drive the innovation, growth, and success that make H-EB The Greatest Omnichannel Retailing Company. What is your background? 7 years of professional software development experience Expertise in Security, Observability, Performance Engineering, and Cloud Engineering Hands‑on experience with GraphQL and related API technologies including REST, AWS, networking, TypeScript, and Node.js Expert proficiency across multiple programming languages, technologies, and frameworks Deep knowledge of system architecture, data modeling, and application‑level design patterns Ability to evaluate platform designs for performance, sustainability, and iterative development Experience with standard engineering tools such as Git, Jira, and Confluence Proven track record of delivering consistent, high‑quality engineering outcomes Expert understanding of Computer Science fundamentals including data structures, algorithms, design patterns, and system architecture Strong understanding of the SDLC and Agile frameworks such as Scrum and Kanban Experience with containerization technologies such as Docker Experience with CI/CD pipelines and tools such as Jenkins, GitLab, or GitHub Actions Experience with SQL and NoSQL databases, including query optimization Ability to collaborate effectively across product, web, and mobile engineering teams Computer Science degree or equivalent training, certification, or experience What is the work? Area of Focus Design, build, and develop the Api Proxy and core GraphQL platform, including the router, schema workflows, and supporting code and infrastructure. You will help take observability and tooling to the next level for the developer experience for HEB engineers. Collaborate with multiple engineering teams (backend, web, mobile) to find solutions that improve developer productivity. Improved Observability and operations have wide impact and scope by unlocking performance and cost-savings opportunities for HEB tenants as well as contributing to scaling the platform team’s operations. You will help provide tools to improve critical HEB product surface areas’ business metrics such as latency, costs, and issues. Mentors / leads engineers, drives larger initiatives, and enables others to execute against team goals. Expert on team services and knowledgeable about adjacent services. Influences other teams Sets goals and standards within team and influences within the organization. May own initiatives that span multiple teams. Proactively seeks out opportunities to help others grow. Drive performance with the API by identifying bottlenecks, tuning queries, and implementing caching strategies to ensure peak performance. Contribute to long-term planning, researching new technologies and brainstorming ways to improve our platform’s architecture and performance. Work Breakdown Reviews epics critically and ensures they’re appropriately broken down and prioritized with crossteam dependencies identified Writes production-ready code and tests that meet acceptance criteria, are easily testable, documented, easily understood by other developers, and account for edge cases, security, and errors. Creating, configuring, and supporting build and deployment pipelines. Leads others in coding / configuration / maintaining / testing / debugging existing or new systems; delivers quality features and bug fixes that align with our development process Capable of leading team on effective production support or on-call, debugging, and troubleshooting highly complex issues within team services. Able to identify a path to resolution for most issues for team services. Priority and Dependencies Ensures cross-team dependencies are identified and well understood by all teams involved and other relevant stakeholders Works across teams to foster a culture of priority setting and urgency in alignment with organizational strategy Drives collaborations with peer Product, Engineering, and Design teams to inform the platform roadmap as well as taking on metrics and tracing scaling challenges that push the boundaries of our existing observability infrastructure. Dealing with Ambiguity Owns risk, change, and uncertainty across multiple teams Ability to proactively identify ambiguity and drive teams towards mitigating potential issues Considers how ambiguity in their team’s work might affect, or be affected by, the work of other teams Works on technology projects / tasks with no guidance Reliability and Accountability Manages cross-team commitments, their progress, and roadmap to delivery. Anticipates and communicates blockers, delays, and cost ballooning across teams, before they require escalation. Ensures expectations across teams and stakeholders are clarified between all parties involved Architecture, Coding and Testing Understands the architecture, design and integration landscape of multiple H-E-B systems or services Writes production-ready code and tests that meet acceptance criteria, are easily testable, documented, easily understood by other developers, and account for edge cases, security, and errors Understands adjacent domains and the design and integration landscape of multiple H-E-B systems or services as they affect their team Expert understanding of software design, architecture, security, scalability, reliability, and performance and capable of architecting and designing at the portfolio, domain, or end-to-end solution level Introduces new technologies that have ROI / influence. Stays ahead of technology trends and evolution with an eye to long term sustainability and growth of existing and new systems / services Supports engineers in optimizing product- ready code Designs, develops, tests, and deploys software Able to lead strategically important projects involving multiple teams Aligns teams toward simple, effective designs Application Support and Health Leads production support, on-call, debugging, and troubleshooting of issues impacting multiple teams and services Drives adoption of system health based on site reliability engineering best practices Enacts changes to team monitoring practices that improve system and team health Effective Communication and Knowledge Sharing Creates documentation and training related to technology stacks, standards, and systems / services across multiple teams Provides constructive criticism to stakeholders across the organization Teamwork and Collaboration Helps to break down barriers across teams Looks for opportunities to share learnings and learn from others Seeks to improve communication and collaboration between teams by building relationships and finding common ground JDEngineering