What are the responsibilities and job description for the Senior Product Manager, In-Store Enterprise Payments position at H-E-B?
Responsibilities
Role Summary
As a Senior Technical Product Manager, Enterprise Payments, you will lead the strategy, design, and delivery of H‑E‑B’s core, enterprise‑facing payments systems that power both in‑store and eCommerce experiences at scale. This role owns the foundational platforms and integrations behind the scenes: processors and acquirers, gateway architecture and failover, tokenization and data security, authorization performance, and long‑term payments strategy that enable H‑E‑B to reliably accept, optimize, and scale payments across channels.
While this role supports both online and in‑store payments, extensive in‑person POS and terminal experience is critical. Success depends on understanding how enterprise payments infrastructure decisions manifest across the firm—across terminals, lanes, store operations, reliability, and incident response—while balancing cost, resilience, and flexibility.
What You’ll Do
Role Summary
As a Senior Technical Product Manager, Enterprise Payments, you will lead the strategy, design, and delivery of H‑E‑B’s core, enterprise‑facing payments systems that power both in‑store and eCommerce experiences at scale. This role owns the foundational platforms and integrations behind the scenes: processors and acquirers, gateway architecture and failover, tokenization and data security, authorization performance, and long‑term payments strategy that enable H‑E‑B to reliably accept, optimize, and scale payments across channels.
While this role supports both online and in‑store payments, extensive in‑person POS and terminal experience is critical. Success depends on understanding how enterprise payments infrastructure decisions manifest across the firm—across terminals, lanes, store operations, reliability, and incident response—while balancing cost, resilience, and flexibility.
What You’ll Do
- Own H‑E‑B’s core payments platform strategy, including processors, acquirers, gateway design, redundancy, and tokenization
- Define and evolve long‑term payments architecture to improve resilience, scalability, and flexibility while reducing single‑vendor risk
- Deliver enterprise‑facing payments capabilities across authorization, clearing, settlement, reconciliation, and reporting
- Partner closely with engineering to translate network, processor, and security requirements into scalable platform capabilities
- Optimize payment performance and economics, including approval rates, latency, routing strategies, and cost‑to‑accept
- Act as the connective tissue across Payments Engineering, POS, Digital Product, Store Ops, Accounting, Security, and external vendors
- Be able and willing to get into the weeds: writing requirements, prioritizing work, and unblocking complex cross‑functional initiatives
- Preferred 7 years of product management experience, ideally within payments, fintech, acquirers or have done payments at large‑scale retailers
- Deep in‑person POS experience; familiarity with card‑present flows, EMV, etc.
- Strong understanding of merchant acquiring, processors, gateways, and end‑to‑end card payment flows.
- Comfort operating within agile product practices adapted for enterprise platform work.
- Proven ability to execute and influence within large, matrixed organizations.
- Clear communicator who can translate technical trade‑offs into business‑level decisions.