What are the responsibilities and job description for the Robson Ranch - eStore In-Store Shopper - Part time position at H-E-B?
Responsibilities
Job Summary: As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.
Customer Service
Key Responsibilities & Essential Functions:
Age Requirement
Qualifications & Key Requirements:
Last revised: 2/1/2024
Job Summary: As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.
Customer Service
Key Responsibilities & Essential Functions:
- Selects merchandise from sales floor to complete customer online orders
- Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
- Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
- Makes decisions on customers¿ behalf if requested item is unavailable
- Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
- Returns extra / unwanted products to their proper in-store location
- Communicates continuously with department Managers and Partners to locate product
- Minimizes shrink through careful handling of product
- Follows Standard Operating Procedures (SOPs); achieves productivity standards
- Performs eStore Curbie duties, as needed
- Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains / stocks bag areas
- Organizes carts / maintains cleanliness within the eStore
- Maintains standards for safety and sanitation
Age Requirement
Qualifications & Key Requirements:
- 16
- 3 months of experience as a Curbie or related experience - Required
- Experience in personal shopping a plus - Preferred
- Strong customer service skills - Required
- Strong communication skills - Required
- Ability to make effective decisions on behalf of the customer with limited information - Required
- Ability to prioritize and handle cross-functional tasks - Required
- Ability to work a flexible schedule - Required
- HS Diploma or GED or equivalent - Preferred
- Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required
- Perform in a fast-paced work environment which requires detailed work and precision
- Work with Customers and stay attentive to their needs
- Work a flexible schedule, based on business needs
- Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
- Constantly walk, reach at waist, grasp
- Frequently reach at knees, push / pull with arms
- Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
- Use a manual pallet jack multiple times per day
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 2/1/2024