What are the responsibilities and job description for the Pharr Connect Demo - Selling Demo Rep - Part time position at H-E-B?
Responsibilities
Job Summary: As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.
Key Responsibilities & Essential Functions
Customer Service / Sales:
Age Requirement
Qualifications & Key Requirements:
Licenses/Certifications:
Physical Demands & Working Conditions
Last revised: 8/1/2022
Job Summary: As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.
Key Responsibilities & Essential Functions
Customer Service / Sales:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total store events
- Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
- Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
- Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
- Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
- Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
- Prepares products for use in demonstrations / samplings
- Reviews daily sales reports; understands success metrics
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
- Attends required food safety and related trainings
- Maintains a professional, clean, healthy, and safe work environment
- Cleans up workstation area; assists other sales Partners as needed
Age Requirement
Qualifications & Key Requirements:
- 18
- Experience in sales or customer service
- Experience in product demonstration (preferred)
- Knowledge of sales or product demonstration (preferred)
- Strong communication and interpersonal skills
- Strong customer service skills
- Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
- Ability to read and interpret documents
- Ability to manage multiple priorities and shift focus between projects
- Ability and willingness to work flexible hours
- A passion for customer service and hospitality
Licenses/Certifications:
Physical Demands & Working Conditions
- Constantly stand, reach at waist, and grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 8/1/2022