What are the responsibilities and job description for the Central Market (Plano) Curbside Shopper - Part time position at H-E-B?
Responsibilities
Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Customer Service
Key Responsibilities & Essential Functions:
Age Requirement
Qualifications & Key Requirements:
Work Experience:
Physical Demands & Working Conditions:
Last revised: 12/1/2016
Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Customer Service
Key Responsibilities & Essential Functions:
- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
- Minimizes shrink through careful handling of product
- Achieves productivity standards
- Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains and stocks bag areas
- Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
- Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
- Maintains standards for safety and sanitation
Age Requirement
Qualifications & Key Requirements:
- 18
Work Experience:
- Excellent customer service skills - Required
- Basic communication skills - Required
- Ability to prioritize and handle cross-functional tasks - Required
- Ability to work a flexible schedule - Required
- Ability to use material-handling equipment and maintain license - Required
- HS Diploma or GED (or equivalent) - Required
Physical Demands & Working Conditions:
- Perform in a fast-paced work environment which requires detailed work and precision
- Work with Customers and stay attentive to their needs
- Work a flexible schedule, based on business needs (required)
- Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required)
- Constantly reach at waist, grasp
- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
- Occasionally be exposed to cold conditions, wet conditions, and loud noises
- Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
- While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 12/1/2016