What are the responsibilities and job description for the Front Desk Receptionist position at H.E.A.L with Chiropractic?
Chiropractic & Wellness Office Receptionist
Position: Chiropractic & Wellness Office Receptionist
Employment Type: Full-Time
Pay: $17–$19 per hour, based on experience
Position Summary
We are looking for a friendly, dependable, organized, and professional receptionist to join our growing chiropractic and wellness office. Our clinic provides chiropractic care along with red light therapy, functional medicine, and wellness services designed to help our patients improve their overall health and quality of life.
The receptionist plays an important role in creating an exceptional patient experience and helping the entire office operate smoothly. We are looking for someone who is positive, proactive, willing to help wherever needed, and truly enjoys being part of a team.
This position is ideal for someone who enjoys working with people, has an interest in health and wellness, and is willing to learn about the different services we provide.
Primary Responsibilities
- Warmly greet patients and create a professional, welcoming environment.
- Answer incoming calls and communicate with patients in a friendly and professional manner.
- Schedule, confirm, reschedule, and manage patient appointments.
- Maintain an organized and productive patient schedule.
- Check patients in and out efficiently.
- Collect payments and provide receipts when necessary.
- Educate patients on basic information regarding our chiropractic, red light therapy, functional medicine, and wellness services.
- Schedule patients for chiropractic care, red light therapy, functional medicine, and other wellness services.
- Contact patients regarding missed appointments, cancellations, follow-ups, and recalls.
- Assist with reactivating patients who have fallen out of care.
- Maintain accurate patient demographic and contact information.
- Assist patients with necessary paperwork and forms.
- Communicate effectively with the doctor and other team members regarding scheduling, patient needs, and patient flow.
- Help maintain smooth patient flow throughout the office.
- Keep the front desk, reception area, and patient areas clean, organized, and professional.
- Perform administrative duties including scanning, filing, data entry, and document organization.
- Assist with ordering and maintaining office and wellness products and supplies.
- Maintain patient confidentiality and follow HIPAA requirements.
- Be willing to step in and assist other team members when needed.
- Help with general office duties outside of the front desk when necessary to keep the clinic running efficiently, internal marketing ideas, events, office pictures for social media.
- End of day reports and office stats
Qualifications
- Excellent customer service and communication skills.
- Friendly, positive, professional, and welcoming personality.
- Reliable and punctual.
- Strong organizational and multitasking abilities.
- Comfortable answering phones and communicating confidently with patients.
- Basic computer and office software skills.
- Ability to work efficiently in a busy, fast-paced environment.
- Willingness to learn chiropractic terminology, functional medicine, red light therapy, wellness services, office procedures, and scheduling systems.
- Interest in natural health and wellness is a plus.
- Previous chiropractic, medical office, wellness office, receptionist, or customer service experience is preferred but not required.
What We Are Looking For
We are looking for more than someone to simply sit at the front desk. We want a team player who sees what needs to be done and is willing to help.
The right person takes initiative, stays productive during slower periods, supports coworkers, communicates well with the doctor and team, and understands that everyone works together to provide an exceptional patient experience.
We value someone who is willing to learn, accepts feedback well, takes pride in their work, and brings a positive attitude to the office each day.
Ideal candidate traits: dependable, energetic, organized, personable, proactive, coachable, professional, team-oriented, flexible, and willing to help wherever needed.
Pay: $17.00 - $19.00 per hour
Work Location: In person
Salary : $17 - $19