Restaurant Manager

Front of House Shift Manager - Job Description

Job Summary:

The Front of House (FOH) Shift Manager is a key member of the restaurant's management team, responsible for overseeing all aspects of FOH operations during assigned shifts. This role ensures exceptional guest experiences, maintains high service standards, and leads the FOH team to achieve operational excellence. The FOH Shift Manager is a hands-on leader, actively participating in service and problem-solving while driving team performance.

Responsibilities:

• Shift Management:
• Oversee all FOH operations during assigned shifts, ensuring smooth and efficient service.
• Manage staff scheduling, breaks, and shift assignments.
• Conduct pre-shift meetings to communicate daily specials, service expectations, and team goals.
• Monitor and maintain proper setup and cleanliness of the dining area, bar, and host station.
• Ensure adherence to all company policies and procedures, including safety and sanitation standards.
• Guest Experience:
• Provide exceptional guest service, addressing concerns and resolving issues promptly and professionally.
• Proactively anticipate guest needs and ensure a positive dining experience.
• Monitor guest feedback and implement strategies to improve satisfaction.
• Train staff on proper guest interaction and service etiquette.
• Team Leadership:
• Lead, motivate, and coach FOH staff to achieve performance goals.
• Provide on-the-job training and ongoing development for FOH team members.
• Foster a positive and collaborative work environment.
• Conduct performance evaluations and provide feedback to team members.
• Address and resolve team conflicts effectively.
• Operational Efficiency:
• Monitor and control inventory levels, ensuring proper stock rotation and
• Monitor and maintain equipment functionality, reporting any issues to the appropriate personnel.
• Ensure compliance with all health and safety regulations.
• Contribute to the development and implementation of operational improvements.
• Communication:
• Maintain clear and effective communication with all team members, including BOH staff and management.
• Provide regular updates to the General Manager/Assistant General Manager on shift performance and any operational issues.
• Effectively communicate guest feedback and concerns to the management team.
• Complete required paperwork and reports in a timely manner.

Qualifications:

• [Number] years of experience in a restaurant FOH role, with previous supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of restaurant operations, including food and beverage service, point-of-sale systems, and inventory management.
• Ability to train and motivate staff.
• Knowledge of health and safety regulations.
• [Relevant certifications, e.g., food handler's permit, alcohol service certification].
• High school diploma or equivalent.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand and walk for extended periods, and to lift and carry heavy trays and equipment.

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Big Rapids, MI 49307 (Required)

Ability to Relocate:

• Big Rapids, MI 49307: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $60,000