Returns Lead - Warehouse Operations

Employment Status: Full-Time
Location: On-Site at NEW Gymreapers HQ – Nampa, ID
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (flex based on business needs)
Reports To: Sr. Manager, Fulfillment

The Returns Lead is responsible for owning and optimizing all direct-to-consumer (DTC) returns operations at Gymreapers. This role manages the full returns lifecycle—from inbound processing and disposition decisions to system accuracy and reintegration of sellable inventory.

This is a working lead role that drives execution, labor efficiency, and continuous improvement. You will ensure returns are processed quickly, accurately, and in alignment with company standards while maintaining real-time visibility into volume, bottlenecks, and recovery rates.

• Own daily inbound returns processing workflow within the WMS (Peoplevox)
• Prioritize returns based on volume, aging, and inventory needs
• Ensure timely processing of all returns within defined SLAs
• Accurately sort and disposition returned items (restock, damage, QA hold, liquidation)
• Identify and resolve system or inventory discrepancies in real time
• Escalate product quality issues, repeat return reasons, and operational blockers

• Maximize recovery of sellable inventory through proper inspection and handling
• Maintain high accuracy in returns processing and system updates
• Partner with Inventory Control on root cause analysis for defects, damages, and discrepancies
• Ensure returned inventory is correctly reallocated to pickable locations

• Assign and manage labor across returns processing stations
• Balance workload in real time to maintain throughput and eliminate bottlenecks
• Drive productivity metrics (units processed per hour, turnaround time)
• Coach associates on quality, efficiency, and SOP adherence
• Address performance gaps with clear, actionable feedback

• Enforce inspection standards and disposition guidelines
• Maintain clean, organized, and efficient returns workstations
• Reduce processing errors and incorrect dispositions
• Identify trends in returns reasons and provide feedback to Ops, Product, and CX teams

As needed, support broader warehouse operations including:

• Pick
• Pack
• Returns
• Replenishment
• FBA prep
• Cycle counting

• Train new hires on returns SOPs and quality standards
• Reinforce best practices and standard work
• Develop team capability to improve speed and accuracy

• Report daily on returns volume, processing time, recovery rate, and error rates
• Track trends in return reasons and product issues
• Maintain clear communication with warehouse leadership on performance and risks

• Returns processed within SLA
• Units processed per hour (UPH)
• Inventory recovery rate (% returned to sellable stock)
• Processing accuracy
• Backlog / aging returns

• Competitive Pay
• Company Paid Holidays
• Paid Time Off (PTO)
• On-site Gym (Gymreapers HQ)
• Newly Renovated HQ
• 401(k) with up to 4% Employer Match
• Life Flight Program (Voluntary)
• Employee Assistance Program
• 50% Employee Discount

100% Employer Paid:

• Medical, Dental, Vision
• Short-Term & Long-Term Disability
• Life Insurance (Employee Dependents)
• Health Savings Account (HSA) option 

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.