What are the responsibilities and job description for the Fulfillment Supervisor position at Gymreapers?
Employment Status: Full time
Location: On-Site at NEW Gymreapers’ HQ in Nampa, ID
Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)
Reports To: Sr Manager, Fulfillment
Position Overview:The fulfillment supervisor is responsible for executing and optimizing all direct-to-consumer order fulfillment. This role owns daily order Batching flow in our WMS system, labor allocation between picking and packing, and real-time productivity management to ensure orders ship accurately, on time. This is a working lead role accountable for execution, visibility, and results.
Key Responsibilities Order Execution & Flow Management- Batch wave DTC orders in Peoplevox (in our WMS) based on carrier cutoffs, order priority, and pick efficiency
- Ensure all eligible DTC orders ship within Defined Service Levels (SLA)
- Monitor backlog and rebalance workload throughout the shift
- Handle all failed actions and skipped bin locations
- Escalate inventory or system blockers immediately
- Assign and reassign associates between picking and packing to meet efficiencies
- Balance labor in real time to eliminate bottlenecks
- Coach associates on efficiency, accuracy, and standard work
- Address underperformance with corrective action
- Maintain High pick and pack accuracy
- Reduce mis-pick and mis-packs
- Enforce packing standards and workstation organization
- Partner with Inventory control on root cause analysis
General Warehouse Duties
- As necessary, perform standard daily warehouse operations to include:
- Pick
- Pack
- Returns
- Replenishment
- FBA
- Cycle Count
• Train new hires on pick/pack SOPs
• Reinforce standard work
• Provide clear, actionable feedback
• Daily reporting on orders shipped, UPH, labor hours, backlog, and errors
• Maintain clear communication with warehouse leadership
• Orders shipped on time
• Units per labor hour (UPH)
• Order accuracy
• Labor hours vs volume
• End-of-day backlog
Benefits/Perks:
- Competitive Pay
- Company paid holidays
- Paid Time Off (PTO)
- Gymreapers on-site gym!
- Newly renovated HQ!
- 401(k) with up to a 4% employer match
- Life Flight Program, Voluntary
- Employee Assistance Program
- 50% Employee Discount
- 100% Employer Paid: Medical, Dental and Vision
- 100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
- Health Savings Account (HSA) employee option
Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
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