What are the responsibilities and job description for the Ticket Operations Associate – Seasonal Full-Time position at Gwinnett Stripers?
Gwinnett Stripers (AAA – Atlanta Braves) | Coolray Field – Lawrenceville, GA
Overview
Diamond Baseball Holdings is seeking enthusiastic Ticket Operations Associate for the 2026 Minor League Baseball season. This position offers an hourly wage and require a season-long commitment through September 2026. Associates report directly to the Regional Manager of Ticket Operations and play a critical role in ensuring a first-class fan experience.
Diamond Baseball Holdings is seeking enthusiastic Ticket Operations Associate for the 2026 Minor League Baseball season. This position offers an hourly wage and require a season-long commitment through September 2026. Associates report directly to the Regional Manager of Ticket Operations and play a critical role in ensuring a first-class fan experience.
This opportunity is ideal for recent graduates or early career professionals who are passionate about sports, highly motivated, and eager to gain hands-on leadership experience in ticketing operations. The program begins in February 2026 and runs through the conclusion of the season in September 2026.
Key Responsibilities
- Deliver outstanding customer service to all fans and guests.
- Sell and process ticket orders (walk up, phone, and online).
- Lead the Ticket Office on gamedays, including supervising, scheduling, and supporting part-time staff.
- Manage daily box office operations for games and non-game events.
- Assist with season ticket assignments, group sales, and special events.
- Respond to fan inquiries regarding schedules, policies, delays, and rainchecks.
- Support game day responsibilities such as promotions, fan engagement, and creating an energetic atmosphere.
- Assist with tarp pulls and stadium operations when necessary.
- Perform other duties as assigned by the Regional Manager.
Qualifications & Skills
- Strong customer service skills with professional communication abilities.
- Highly motivated, organized, and detail oriented.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ticketing or cash-handling experience preferred but not required.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
Working Conditions
- Positions are based on-site at Coolray Field.
- Standard office equipment (computers, phones, tablets, copiers) is used regularly.
- Associates may be exposed to varying weather conditions during games and events.
Why Join Us?
At Diamond Baseball Holdings, our mission is to deliver exceptional experiences for every guest at the ballpark. The Ticket Operations Postgrad Internship provides a unique opportunity to launch a career in professional sports, offering valuable experience in ticket sales, operations, and gameday leadership within Major League Baseball affiliated organizations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.