Purpose: This position is responsible for performing a wide variety of specialized planning, programming, and more complex customer service duties in a makerspace environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, promote, and deliver engaging Learning Lab sessions on a variety of skills and topics, including but not limited to STEM, digital media, the maker movement, and artistic endeavors.
• Work with customers and staff to create a supportive environment for informal and formal learning and intergenerational collaboration.
• Deliver one-on-one and group learning sessions, guiding customers and staff in using the wide variety of tools available in the Learning Labs.
• Identify, create, and deliver programs, partnerships, and outreach opportunities to promote the Learning Lab and engage the community.
• Monitor the safety of the lab, ensuring that equipment, furnishings, and systems are in working order and ready for public use.
• Diligently keep track of learning lab use, reporting statistics as required by system protocols, and alerting your supervisor to new or updated software or equipment that would benefit customers.
• Consistent effort to develop personal mastery of applicable creative fields through informal learning, work experience and coursework.
• Maintain up-to-date knowledge of system priorities and initiatives as well as professional news and trends.
• Maintains up-to-date knowledge of library branch operations and customer service protocols.

Knowledge of:

• Basic library operational principles and practices;
• Customer service principles;
• Adobe Creative Cloud;
• STEM equipment, including 3D Printers;
• Graphic Design;
• Digital media production tools;
• Sewing and related machinery;
• Library reference principles and practices;

Skills In:

• Prioritizing work;
• Collaboration and teamwork;
• Providing internal and external customer service;
• Operating a computer and applicable software;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction;
• Ability to manage multiple projects simultaneously, prioritize effectively, adapt flexibly to changing priorities, and meet deadlines in a high-speed environment.

Education and/or Work Experience Requirements:

• Bachelor's degree required.
• One year of work experience (or equivalent education) in public libraries, the arts, a STEM discipline, and computer technology or museum education.
• One year of experience in developing project-based or skill-building programs for youth and adults is highly desired.

Licensing Requirements:

• Valid GA Driver’s License and/or Government-issued photo ID.

Positions in this class typically require: feeling, talking, hearing, seeing, and repetitive motions.

Physical Requirements: Must be able to lift up to 50 pounds occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires one to frequently stand, walk, reach within hands’ and arms’ length, stoop, kneel, and crouch.

Light Work

When the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time.