072408 STUDENT SERVICES PROGRAM COORDINATOR II (Academic Advisor)

ADVISING: The academic advisor will follow the advising plan designated by the College to advise students following the Appreciative Advising model. The advisor will provide personalized, one-on-one academic advising to students, helping them navigate their educational pathways. The advisor will assist students in understanding degree requirements, developing academic plans, and exploring potential career opportunities. Advisors are expected to offer guidance on course selection, academic progress, and opportunities for co-curricular involvement to support student success while working through a Guided Pathways framework. This includes helping students identify and pursue clear, structured academic pathways; promoting early engagement in academic planning; and ensuring students are aware of resources that will help them stay on track toward graduation.

CASE MANAGEMENT: The academic advisor will manage a caseload of 200 - 400 students, maintaining detailed records of interactions, academic progress, and personal concerns. The advisor will have check-ins with students at 15, 30, and 45 credit hours earned. The role involves monitoring student progress through regular interactions, identifying at-risk students, and providing targeted interventions. The advisor will utilize case management strategies to offer personalized support, including referrals to campus resources such as tutoring, counseling, or career services as needed. Monitor and provide resources for students taking six or more credit hours online

TECHNOLOGY: The academic advisor will use various advising and student success technologies to track academic progress, maintain records, and provide proactive support. This includes using a Student Information System (SIS), degree audit tools, advising platforms, and communication tools to monitor and advise students. The advisor will stay current on technological advancements in advising and utilize these tools to enhance the student experience and streamline advising practices. Advisors will use the advising system of record for advising appointments. The advisor will provide advising appointments both in-person and virtually, including at non-traditional times. Track students taking six or more credit hours online.

ENROLLMENT: The academic advisor will support students through the enrollment process by providing guidance on course registration, program selection, and understanding prerequisites. They will assist students in reviewing their schedules and ensuring that they meet all necessary academic deadlines. Advisors will also offer proactive assistance in navigating any barriers related to enrollment, including waitlist management, course changes, and prerequisite issues. The advisor will participate at college events, extended hours, and peak advising times during heavy enrollment periods as needed. 

TRAINING: The academic advisor will engage in regular training and professional development to stay informed about the latest trends, best practices, and institutional policies in academic advising. Training will focus on enhancing advising skills, improving knowledge of student support resources, and staying up-to-date on emerging technologies and advising strategies. This includes attending workshops, webinars, and training sessions offered by the College or external organizations. The advisor will participate in Advising Training Academy each fall and spring, attend the college-wide advising meeting held on the first Wednesday of each month, and meet a minimum score on the advising training assessment yearly. The advisor is responsible for maintaining current knowledge of FERPA, college policies and procedures, especially those related to advising. 

COLLABORATION: The academic advisor will represent advising on various college committees and events related to enrollment management and advising. The advisor will collaborate closely with faculty, staff, and other campus departments to ensure a holistic approach to student support. This includes participating in interdisciplinary teams, attending departmental meetings, and working with other support services (such as tutoring or counseling) to create a coordinated support system. The advisor will actively contribute to implementing and continuously improving the Guided Pathways framework. Collaboration will also extend to community partners to provide students with external resources and opportunities. 

PROFESSIONAL DEVELOPMENT: The academic advisor is expected to engage in ongoing professional development opportunities. This includes attending conferences, webinars, and workshops related to advising, student success, and higher education trends. The advisor will also contribute to the professional community by sharing best practices, participating in advising networks, and staying informed about innovations in student support.

Applicants must submit a cover letter and resume in addition to submitting GTC application.

When multiple positions are posted, candidate must apply to each one for consideration