What are the responsibilities and job description for the Switchboard Operator - Switchboard - Part Time position at Guthrie?
Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital.
Why Choose Guthrie:
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
Recognized as a Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Schedule & Coverage:
- Part Time
Position Summary: Operates multiple position telephone system consoles for Corning Hospital in addition to the Answering Service. Interacts frequently via phone contact with hospital personnel, physicians, patients, patient families, visitors and general public.
Education, License & Cert: High School Graduate
Experience: Prior experience is preferred. Typing and computer skills. Ability to use English grammar properly.
Essential Functions:
1. Operates the telephone system console according to hospital policies and procedures.
2. Answers all incoming calls rapidly with a courteous manner and dispatches all calls expeditiously.
3. Maintains a listing of telephone numbers for persons on call for the hospital.
4. Pages key personnel upon request.
5. Responsible for prompt response to all alarms located in the office. This requires observation, identification, and appropriate response to each alarm. i.e., Code H, Panic Alarms, Medical Gas Alarms, Lab Refrigerator Alarm, and Medical, Security and Facility Alerts.
6. Watches monitors to assist Security Guard in maintaining security within the building.
7. Adheres to all departmental and organizational policies and procedures.
8. May perform, as directed, other related duties requiring comparable skills or responsibilities.
Duties Specific to the Answering Service
1. Answers incoming calls in a fast, accurate, and courteous manner. Answers with an appropriate phrase as directed by the Answering Service Client.
2. Maintains, in a current fashion, the following client information: date, time, the clients’ on‐call status, his locations and phone number.
3. Records all calls in the computer noting the following information:
a. Who called and the time
b. Callers DOB, telephone number, providers’ name and brief description of problem
c. Complete message
4. Contacts the client as specified by the directions and relayed the information accurately.
Other Duties: Special Requirements:
1. Must possess high ethical standards with respect to discretion and regard for confidentiality
2. Attends department meetings monthly
3. Displays positive attitude/working relationships toward all internal and external customers.
4. Willing to accept additional responsibilities and duties related to the operation of the department as permitted.
5. Schedules benefit time appropriately.
6. Provides timely notification for absence or tardiness which is 2 hours prior to shift.
7. Arrives on time at start of scheduled shift and returns promptly after breaks and lunch.
8. Consistently strives to be an effective and productive member of the department and of the organization.
9. Is signed on the board and ready to work at start of shift.
This position is part of the Collective Bargaining Agreement.
The pay range for this position is $17.57-$25.32/hr. based on experience.
Why Choose Guthrie:
- Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
- Employee Assistance Program – Confidential support for personal and professional well-being
- Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
- PTO Starts on Day 1
- Friendly, Inclusive Work Family – Be part of a team that feels like home
Recognized as a Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
- Best Places to Work 2025 - Modern Healthcare
- America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
- America's Best-In-State Employers (PA) 2025 - Forbes
- America's Best Employers for Healthcare Professionals 2025 - Forbes
- America's Best Employers for Women 2025 – Forbes
Schedule & Coverage:
- Part Time
Position Summary: Operates multiple position telephone system consoles for Corning Hospital in addition to the Answering Service. Interacts frequently via phone contact with hospital personnel, physicians, patients, patient families, visitors and general public.
Education, License & Cert: High School Graduate
Experience: Prior experience is preferred. Typing and computer skills. Ability to use English grammar properly.
Essential Functions:
1. Operates the telephone system console according to hospital policies and procedures.
2. Answers all incoming calls rapidly with a courteous manner and dispatches all calls expeditiously.
3. Maintains a listing of telephone numbers for persons on call for the hospital.
4. Pages key personnel upon request.
5. Responsible for prompt response to all alarms located in the office. This requires observation, identification, and appropriate response to each alarm. i.e., Code H, Panic Alarms, Medical Gas Alarms, Lab Refrigerator Alarm, and Medical, Security and Facility Alerts.
6. Watches monitors to assist Security Guard in maintaining security within the building.
7. Adheres to all departmental and organizational policies and procedures.
8. May perform, as directed, other related duties requiring comparable skills or responsibilities.
Duties Specific to the Answering Service
1. Answers incoming calls in a fast, accurate, and courteous manner. Answers with an appropriate phrase as directed by the Answering Service Client.
2. Maintains, in a current fashion, the following client information: date, time, the clients’ on‐call status, his locations and phone number.
3. Records all calls in the computer noting the following information:
a. Who called and the time
b. Callers DOB, telephone number, providers’ name and brief description of problem
c. Complete message
4. Contacts the client as specified by the directions and relayed the information accurately.
Other Duties: Special Requirements:
1. Must possess high ethical standards with respect to discretion and regard for confidentiality
2. Attends department meetings monthly
3. Displays positive attitude/working relationships toward all internal and external customers.
4. Willing to accept additional responsibilities and duties related to the operation of the department as permitted.
5. Schedules benefit time appropriately.
6. Provides timely notification for absence or tardiness which is 2 hours prior to shift.
7. Arrives on time at start of scheduled shift and returns promptly after breaks and lunch.
8. Consistently strives to be an effective and productive member of the department and of the organization.
9. Is signed on the board and ready to work at start of shift.
This position is part of the Collective Bargaining Agreement.
The pay range for this position is $17.57-$25.32/hr. based on experience.
Salary : $18 - $25