What are the responsibilities and job description for the Customer Service Scheduling Specialist position at Gus Perdikakis Associates?
We are seeking a detail-oriented Customer Service Scheduling Specialist to support our client’s high-volume, 24/7 service operation. This role manages scheduling, routing, and coordination of field service technicians while delivering exceptional customer support. Ideal candidates are analytical, dependable, and thrive in fast-paced environments.
Job Type: Part-Time Contract (W2)
Pay: $20.00 – $24.00/hour
Key Responsibilities:
- Schedule, assign, and optimize technician workloads
- Handle inbound calls from technicians, first responders, and customers
- Support emergency and after-hours operations (24/7/365 coverage)
- Research, resolve, and follow up on service inquiries
- Monitor workflow for ~350 technicians across a 3-state region
Schedule:
- Training: 5 days / week onsite
- Post-training: Fully remote
- Required: Weekends (7 AM–6 PM) & Holidays (7 AM–4 PM)
- Expected: 22 hours/week (may exceed 36 hours if available)
Qualifications:
- High School Diploma or GED
- Experience working with SAP and C4CMobility
- Solid problem-solving, communication, and multitasking skills
- Experience in customer service, dispatch, or scheduling
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
GPA prides itself on providing quality, personalized services to its clients and candidates. We are a family owned and operated staffing firm built on a strong foundation of company culture founded and sustained since 1979. People are our product and how they perform is essential to your success and ours. Join us in celebrating 45 successful years of consulting and staffing solutions.
Salary : $20 - $24