What are the responsibilities and job description for the Intel Unite Support(Infrastructure) position at Gurus Infotech, Inc.?
Job Title: Intel Unite Support(Infrastructure)
Location: Indianapolis IN.
Job Description: Unite Support (includes testing of new versions, including end user support, and upgrades)
Unite Server Support:
- Maintain Operational Runtime of the Unite servers, including off hours unplanned outages
- Patch and Version upgrades with related Testing of Unite.
- Updating of Unite quality, security and operational documentation as needed
Unite Hub Support:
- Patch and Version upgrades with related Testing of the Unite Hub.
- Work with the teams (SCCM) to build upgrade packages for Intel Hub patches/upgrades
- Test and Verify Intel Hub with Microsoft updates and other clients (AV, SCCM, etc)
- Test and verify new hardware versions/options
- Work with EPO to configure and establish vPro support capability for remote support
- Updating of Unite quality and operational documentation as needed
Unite Client Support:
- Patch and Version upgrades with related Testing of the Unite Client (Windows/Mac/iOS).
- Work with the teams to build upgrade packages for Intel Client patches/upgrades
- Work with end users that have problems T1 can not support to identify and resolve issues
Unite Operational Support:
- Uploading and maintaining Unite Background Images
- Submitting and tracking Unite Server/Hub/Client support tickets with Intel
- Notifications to appropriate support teams of assets with extended outages
- Notifications of Unite planned outages to appropriate support teams
- Adding and maintaining Asset Management Database with deployment information
- Monitoring of Hub status with monitoring tools; reporting issues to support team
- Contributing to the Global Conference Support community with knowledge sharing, especially around Intel Unite