What are the responsibilities and job description for the Genesys Developer/Architect position at Gurus Infotech, Inc.?
Title Genesys Developer/Architect
Chicago, IL
Key Responsibilities
- Engage with stakeholders to understand business challenges and define technology-driven solutions.
- Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
- Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
- Support the onboarding of new service lines and clinics onto the Genesys platform.
- Assist with the development of proof-of-concept demos and solution blueprints.
- Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
- Collaborate with internal teams to develop best practices, technical documentation, and training resources.
- Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.
- Must Haves:
- 3-5 years exp of moving from on prem to Genesys Cloud CX or experience implementing Genesys Cloud CX.
- New requests coming in to bring in new service lines needs people who can come in and troubleshoot
- Some architecture experience would be nice
- Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.