Rooms Intern

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
As a Rooms Intern at Gurney’s Resorts in Montauk, NY, you’ll gain immersive, hands-on experience in both Front Office and Housekeeping operations. This role allows you to engage in guest-facing services, room quality control, and strategic operations—all under the mentorship of seasoned hospitality professionals.

Key Responsibilities:

Front Office/Guest Services

•      Welcome guests warmly and assist with check-in/check-out procedures.
•      Answer inquiries about services, amenities, and local recommendations.
•      Handle guest requests promptly—both face-to-face and via phone—maintaining high satisfaction levels.
•      Resolve guest complaints effectively, seeking opportunities to personalize experiences and exceed expectations.

Housekeeping/Rooms Operations

•     Conduct inspections of guest rooms and ensure they meet resort standards for cleanliness and presentation.
•     Help organize cleaning schedules in response to occupancy patterns.
•     Assist with logistics of housekeeping operations, including quality control and coordination with staff.

Qualifications:

• Current college or university student pursuing hospitality, hotel/restaurant management, or a related field.
• Strong attention to detail, adaptability, and ability to thrive under pressure.
• Friendly, outgoing personality with polished interpersonal and communication skills.
• Eager to learn.
• Ability to work flexible shifts, including weekends and holidays, typical in hospitality.

What You’ll Gain:

•        Operational Acumen: Deep insight into guest service dynamics and housekeeping excellence.
•        Professional Mentorship: Learn from experienced Rooms managers in a high-tier resort setting.
•        Holistic Exposure: Rotate through core Rooms Division areas—strengthening both front-of house and back-of-house skills.
•       Skill Development: Sharpen your communication, organizations, problem-solving, and attention-to-detail abilities.

Pay Range and Compensation Package:

•      $22.00-$22.00 per hour
•      Option for subsidized employee housing
•      Complimentary shuttle services
•      Complimentary employee meals
•      30% employee discount
•      Eligible to accrue up to 56 hours of sick time

Equal Opportunity Employment Statement:

Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.

Salary : $22