Hotel General Manager

Job Summary

As a Hotel General Manager, you will oversee all aspects of the hotel operations to ensure a memorable guest experience and maximize profitability. The General Manager (GM) position is a hands-on leadership role focused on providing direct management and support to ensure the success of the hotel. This role encompasses overseeing service delivery, revenue and profitability management, and ensuring the property operates in accordance with company policies and brand standards for service, quality, cleanliness, guest satisfaction, and safety/security.

Responsibilities

• Oversee daily operations of the hotel, including front desk, housekeeping, and maintenance departments
• Develop and implement strategies to increase revenue and profitability
• Ensure hotel compliance with franchise standards, local regulations, and company policies.
• Train, supervise, and evaluate staff members to maintain high standards of service
• Collaborate with other department managers to ensure smooth operations and guest satisfaction
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Developing programs and initiatives to increase team engagement and achieve against performance and development goals
• Coach and discipline staff as necessary, ensuring actions are documented thoroughly and in compliance with legal and policy guidelines.
• Accurately process payroll and maintain time clock usage and monitor payroll to enhance productivity and control overtime
• Address guest feedback promptly and professionally. Monitor and respond to service issues in real-time, ensuring high guest satisfaction.
• Regularly inspect rooms and public areas for cleanliness, quality, and safety.
• Implement a robust work order and maintenance schedule system to ensure the property is well-maintained.
• Maximize revenue through effective pricing strategies and yield management. Collaborate with sales teams to manage group bookings and adjust rates based on market conditions.
• Analyze financial statements and manage hotel budgets effectively. Develop and execute the hotel’s annual plan to ensure profitability.
• Manage the hotel’s inventory and place orders regularly. Ensure all purchases are in line with the hotel’s budget and operational needs.
• Maintain a high standard of personal appearance with appropriate business attire and name badge.Manage daily hotel operations and provide leadership to the team
• Develop and implement strategies to achieve revenue goals
• Ensure high-quality guest service standards are met
• Supervise staff in various departments including front desk, housekeeping, and maintenance
• Conduct regular meetings with department heads to review performance and set objectives
• Handle guest inquiries, concerns, and complaints in a professional manner
• Implement and maintain procedures for safety and security of guests and employees
• Oversee human resources functions such as hiring, training, and scheduling
• Monitor hotel performance through financial reports and take corrective actions as needed

Qualifications

• Previous experience in hospitality management or related field
• Strong leadership skills with the ability to motivate and manage a diverse team
• Proficiency in revenue management practices
• Knowledge of night audit procedures and hotel accounting systems
• Excellent communication skills with proficiency in phone etiquette
• Bilingual proficiency is a plus
• Familiarity with phone systems and other hotel technologies
• Excellent leadership and communication skills
• Ability to multitask and prioritize tasks effectively
• Proven track record of achieving financial targets and delivering exceptional customer service
• Ability to utilize office equipment such as computers, printers, and phones.
• Regular lifting of supplies (up to 50 lbs.), occasional bending, twisting, and reaching.
• Ability to stand and walk for the majority of the workday (90%).
• Occasionally required to climb stairs, crouch, kneel, or crawl.

Job Type: Full-time

Pay: $55,000.00 - $65,910.00 per year

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Salary : $55,000 - $65,910