What are the responsibilities and job description for the Senior Business Analyst position at Gunvor Group?
Job Title:
Senior Business Analyst
Contract Type:
Permanent
Time Type:
Full time
Job Description:
Key Tasks:
Our people make all the difference in our success.
Senior Business Analyst
Contract Type:
Permanent
Time Type:
Full time
Job Description:
Key Tasks:
- Support the Product owner to deliver all key features for the Power Desk Front-to-Back (System setup, Enhancements, System upgrades, UAT, bugs prioritization, testing, building new interfaces)
- Enhance and support in-house applications integrated with ETRMs
- Work together with a dedicated team developers to his/her stream as well as with Vendors
- Act as a 2nd level Support to worldwide users during their day-to-day tasks, escalate support when required to the Vendors or development team and ensure following-up with them
- Demonstrate service-oriented approach, an understanding of the business needs and be able to achieve and maintain high customer satisfaction ratings
- Manage client expectations effectively.
- Support Product Owner in reporting and backlog prioritization
- Gather requirements across the group’s location and departments
- Run workshops with Business and IT
- Set up and model of new Power desk activities in OATI applications (webTrader, webCTRM) especially regarding power scheduling (in collaboration with traders, infrastructure, security, DBA and development teams)
- Write and maintain functional specifications (in DevOps)
- Work closely with developers on integration items, including design, testing and post-deployment support
- Report to the Product Owner the progress of your deliveries
- Document technical architecture, user guides, and handover to the Support team
- Train 1st level support and act as a 2nd level support on the modules you will be responsible for
- Formal education, ideally at University level or equivalent level of certification and experience.
- At least 5 years working hands-on on an ETRM or CTRM as a Business Analysts or Application Support (QA, Support, In-House Development, working with Vendors)
- Experience in OATI applications, especially web Trader (nice to have)
- Good knowledge of Power Products and Derivatives on North American market
- Medium to Strong SQL, understanding of database design and Report generation within business applications
- Experience in working with API, FIX messages, especially with market data feeds from exchanges like ICE, CME, NODAL
- Experience of providing excellent Customer Service on a local and global user base. Strong Leader.
- Team player with ability to exercise flexibility, demonstrate initiative to ensure the business needs are met in a proactive manner with minimum supervision.
- Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multicultural working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
- Highly organized and possess analytical and problem-solving skills.
- Be self-motivated and creative and able to work with minimum supervision.
- Fluent in English (spoken and written).
- General skills in ICT technologies.
- Certifications/experience on any of the following will be very useful: Software design, development and testing methodologies / concepts, Project management, ITIL., Technical certification
- Knowledge of Power queries and VBA
Our people make all the difference in our success.