Commercial Account Administrator

Providing quality insurance products and services to Central Pennsylvania businesses and individuals (and beyond!), Gunn-Mowery, LLC is looking to add a new Upsider to the team!

Why Choose the Upside?

At Gunn-Mowery, LLC, you are never just a number. Our main goal is to hire and retain employees that make a difference with our customers as well as our insurance agency. We pride ourselves on our customer-first attitude, technical knowledge and integrity; the right candidate will embody all three of these traits. We are committed to developing long-term relationships with our clients as well as our employees. Our goal is to ensure a long-lasting, happy career within Gunn-Mowery, LLC. That is what the Upside is all about!

Perks to Becoming an Upsider:

• Gunn-Mowery, LLC has been named one of the Best Places to Work in Pennsylvania for 16 consecutive years.
• Work from home capabilities (after 90-day introductory period)
• Medical, Dental and Vision coverages offered to all full-time employees
• 401k with a competitive match to contributing employees
• Company-paid Life, Long-Term Care and Disability insurances
• Generous Paid Time Off that begins on your first day
• Paid job-related education as well as encouragement to continuously learn and develop within your role including additional designations and diversity within your scope of knowledge and services to provide to our customers.

Job Summary:

The Commercial Account Administrator is responsible for servicing a designated group of customers, providing support to Sales Executive and/or Account Executive Commercial as applicable, processing work, receiving and making calls to customers or insurers, or by assisting in any other areas as required. The primary line of business is Property and Casualty.

Responsibilities:

• Service a designated group of customers, manage and process customer requests including changes to policies; review billings.
• Provides quotes, proposals, and bind coverage as needed according to insurer guidelines.
• Coordinates processing of the necessary documents with the Administrative Assistant.
• Provides support to Sales Executives and/or Account Executive Commercial: The Commercial Account Administrator should be responsive to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining customer relationships and building customer loyalty.
• Reviews assigned policies to determine if additional coverages should be solicited prior to renewal
• Conducts periodic service calls for designated customers.
• Documents all conversations with customers and/or insurers relative to exposures and coverages.
• In all processes, refers to the agency’s Policy and Procedures Manual as needed.
• Is diligent when interacting with customers, and in processing all coverage modifications in a timely manner to ensure customer satisfaction and prevent E&O exposure.
• Able to work independently with minimal supervision.
• May be expected to attend industry-specific seminars and training, as needed.

What you offer us:

• Education: Associate’s degree from a two-year college or technical school, or equivalent combination of education and relevant experience.
• Experience: 3 to 5 years insurance experience and/or training
• Specialized Skills, Knowledge or Licensure: Possess or pass the requirement to be a licensed Property & Casualty insurance producer.
• Excellent customer service skills.
• Duties performed by complying with agency’s established procedures.
• Good working knowledge of computer office software.
• Excellent oral and written communication skills.
• Excellent interpersonal and analytical skills.

What we offer you:

• A rewarding career that helps our community to stay compliant and informed on their insurance needs.
• Medical, dental, vision and life insurance, 401k matching program, and a robust package of voluntary insurance options.
• Generous paid-time off policy to encourage a healthy work/life balance – because this is important to us.
• Professional growth, supported by company-paid continuing education related to your position.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift:

• Day shift

Work Location: Hybrid remote in Erie, PA 16505

Salary : $45,000 - $65,000