Store Manager - Route Check In

Under the direction of the District Store Manager / Regional Store Manager, the Store Manager is responsible for store sales growth, customer engagement, customer retention, store appearance and operations.  Actively provides premier customer service and internal marketing, including cross selling activities, public relations, and telephone communications to all customers (internal and external) and anyone they come into contact with while working for Gunderson Cleaners. All responsibilities will be accomplished in accordance with the mission, strategic plan, goals and all policies and procedures of the Gunderson Group Inc. 

Essential Functions:

• Expands sales through high quality customer engagement and sales initiatives
• Demonstrates consistent excellence in Mystery Shop, observations, and cross sell techniques, on the telephone and in-person service
• Product sales meet the needs of each customer as well as actively highlighting the Gunderson Cleaner marketing plan
• Increases customer retention by providing personalized customer experiences and building positive relationships with and among customers and staff
• Creates a supportive, uplifting working environment
• Supports the training plan from the DSM’s and provides guidance to and directs CSR’s as needed
• Reports any performance concerns or policy violations to the District Store Manager immediately
• Completes store check list and assists with maintenance and facility upkeep as needed inside and outside the store
• Maintains accountability of all operations through thorough knowledge of POS system
• Knows/reviews all Standard Operating Procedures in accordance with Gunderson Group policies and procedures
• Completes proper reporting and metric forms and communicates all store operations to the DSM
• Assures Store schedules and shifts are covered adequately to meet business needs
• Covers open store shifts and ensures substitutions are filled
• Communicates clearly and professionally with customers, supervisors, and co-workers
• Assists with communication of important company and store information to store staff
• Respects the confidentiality of all customers and staff at all times
• Supports and participates in all staff meetings and promotes all staff participation
• Acts as a positive role model while implementing all Gunderson Group policies and procedures
• Follows the Gunderson Employee Handbook and Code of Conduct
• Responsible for checking in all of the garments, alterations, and household items picked up by our exceptional team of route drivers each day
• Achieve and maintain high levels of customer satisfaction
• Check in all items received each day into our computer system
• Work with production team on issues/rushes/concerns as needed
• Communicate effectively with route drivers to improve customer service as needed
• Read garment care labels for proper categorizing
• Place heat seal labels on items
• Build positive relationships by handling inquiries and requests on the phone

• Must be at least 18 years of age
• Interest and proven experience in sales and member service
• At least one year of related experience providing guidance to others
• Strong organizational skills and the ability to manage multiple tasks while maintaining an attention to detail and timeliness
• Ability to professionally and effectively communicate with customers, staff and supervisors; maintain confidentiality and exchange accurate information
• Familiarity with basic office equipment, including copy machines, and computer equipment 

Preferred:

• Computer and data entry skills and knowledge and experience with Microsoft Word and Excel preferred
• High school diploma or equivalent preferred

Physical Demands:

• Regularly moves about or positions self to interact with members
• Ability to perform all physical aspects of the position is, including the ability to ascend/descend stairs, sit, stand or move actively for extended periods of time
• Ability to lift up to 50lbs
• Work typically occurs indoors, however may occasionally require brief time spent outdoors
• Must accommodate a rotating schedule that will include nights and weekends
• Work may be completed in an office setting and may include the frequent use of a computer and other office machinery
• Must possess reliable transportation for travel to store locations, meetings and trainings when required