Warehouse Admin/Customer Support Specialist

Company Description:

Gunder Associates, established in 1980, is a trusted manufacturer’s representative serving the HVAC and Refrigeration industry. The company partners with top manufacturers to deliver high-quality components, accessories, and equipment to businesses that design, build and sell indoor air comfort systems. Known for its expertise in the markets it serves, Gunder is committed to excellence and strong relationships with its distributor network. The company’s reputation is built on reliability and industry knowledge, making it a valued partner for leading manufacturers.

Role Description:

This is a full-time, on-site role located in Carrollton, TX, for a Warehouse Admin/Customer Support Specialist. In this role, the specialist will handle day-to-day office tasks, ensuring accurate customer order and invoicing processes, and maintaining effective communication with customers, warehouse team, and outside sales teams. Additional responsibilities include providing exceptional customer service and supporting warehouse operations to ensure smooth workflow and timely task completion.

Required Skills:

·  Proficiency in Microsoft Suite, including Excel, Outlook and Sharepoint

·  Experience with warehouse inventory processes

·  Excellent communication and customer service skills to engage effectively with clients and team members

·  Ability to discretely handle sensitive customer pricing

·  Attention to detail, organizational skills, and proficiency in warehouse management systems & invoicing

·  Friendly and professional demeanor

·  A high school diploma or equivalent is required

·  Additional experience in accounts receivable is a plus

Duties Include:

• Quickly & efficiently handle customer requests and inquiries

• Act as customer liaison to the warehouse team

• Process orders & verify price discrepancies for customers

• Accurately process customer invoices

• Receive and apply customer payments in accounting software

• Work with warehouse team to resolve shipping discrepancies

• Provide administrative support to outside sales team

• Answer incoming calls & promptly respond to emails

• Maintain an organized filing system of paper and electronic documents

• Develop and sustain a level of friendly professionalism with staff and

customers

Job Type:

Full-time, on-site

Salary:

$55k-$60k per year

Benefits:

401(k)

401(k) matching

Medical

Dental & Vision

Paid holidays

PTO

Hours:

• Monday to Friday 7:30-4:30

Education:

• High school or equivalent (Required)

Experience:

• Warehouse Admin: 2 years

• Customer Service: 5 years

Work Location:  

• Warehouse offices, Carrollton TX