Firearms Customer Service Representative

Company Description
The Gun Repair Center is dedicated to preserving the legacy of firearms, some dating back as much as 200 years. Located in Jacksonville, FL, we specialize in maintaining and repairing firearms to ensure their longevity and functionality.

Role Description
This is a full-time on-site role for a Firearms Customer Service Representative at The Gun Repair Center. The role involves providing exceptional customer service, support, and satisfaction to clients in person and over the phone. The representative will focus on delivering a positive customer experience while addressing inquiries, resolving issues, and maintaining customer relationships.

Full job description
We are seeking a Customer Service Agent to join our growing team at our Gun Repair Center in Jacksonville, FL! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
  

Qualifications:

• Gunsmithing experience is *highly desireable*
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Knowledge of Microsoft Excel is a *Must*
  

Firearm knowledge is not required but would be beneficial for the position.
Starting salary: $15.00 per hour
Job Type: Full-time
Pay: From $15.00 per hour
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
  

Shift:

• 8 hour shift
• Work Location: In person