What are the responsibilities and job description for the Ambassador/Greeter position at Gun Lake Tribal Gaming?
Position Summary:
This AAA Four Diamond Casino Resort is seeking an enthusiastic and professional Ambassador/Greeter to join our team. The Wawyé Oasis is a large recreational and entertainment area featuring three separate pools for adults and families, as well as a concert venue with a capacity of up to 1,200 people. The ideal candidate will be responsible for greeting guests, controlling entry, assisting with ticketing, and providing exceptional customer service.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
- Warmly greet all guests as they arrive at the Oasis.
- Verify guest room key or eTix tickets for entry to the pools, and eTix tickets for the concert venue.
- Manage guest flow and ensure orderly entry to the venue.
- Collaborate with team members to support various events, adjusting duties based on event requirements.
- Assist in the setup and breakdown of event areas as needed.
- Provide assistance as needed to other Team Members to ensure smooth operations during events.
- Address guest inquiries about current and future events, providing detailed and accurate information.
- Assist guests in obtaining eTix from kiosks for upcoming events.
- Must have cash handling experience, responsible for all transactions in a Casino environment.
- Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).
- Run cash register and handle money.
- Responsible for register bank and all money, charges, and comps collected during a shift.
- Follow proper transaction settlement procedures.
- Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies
- Ensure all guest interactions are handled with professionalism and courtesy.
- Remain alert for potential emergencies and respond according to established protocols.
- Communicate effectively with security and management during emergency situations.
- Participate in emergency drills and training sessions as required.
- Maintain a high level of customer service by addressing guest needs promptly and efficiently.
- Handle complaints or concerns with a positive and proactive approach.
- Ensure a welcoming and enjoyable experience for all guests at the Oasis.
- All other duties as assigned.
Essential Qualifications:
- Must be 18 years old.
- High school diploma or GED equivalent required.
- Previous experience in a customer service or hospitality role, preferably in an entertainment or recreational setting, required.
- Familiarity with electronic ticketing systems and kiosks preferred.
- Excellent communication and interpersonal skills, strong attention to detail, ability to multitask and handle high-pressure situations.
- Polished and professional appearance and demeanor.
- Must hold/maintain certification with Alcohol Awareness (TIPS). If not already certified, training will be provided.
- Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Ability to stand for extended periods in fast-paced environments.
- Ability to read, write, and input data into the computer.
- Must have the manual dexterity to operate job-related equipment.
- Must have the ability to access all properties and areas.
Work Conditions:
Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.
Work is typically in an open space glass atrium, multiple pools with sunlight exposure, and an average 80-degree temperature year-round. Work areas may be warm, cold, or noisy. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.