IT Support Specialist

Gulfeagle Supply is a family-owned business with over 100 locations nationwide.  We are a full line distributor of residential and commercial roofing and building products.  Gulfeagle Supply specializes in servicing the professional contractor while also providing a variety of products and services to the homeowner, building owner, architect and general contractor.  We take pride in delivering the highest quality and best value to our customers and we would be pleased to make you part of the mission. Here at Gulfeagle we are "Building a Career for YOU"

IT Support Specialist

JOB SUMMARY:

The IT Systems Support Specialist will work as part of a team to support end-user Information Technology needs. This position provides support for our users across the enterprise, resolving requests while meeting customer satisfaction and continuous service delivery demands. This position will act as the first level contact for support of end user laptops, desktops, servers, network infrastructure, mobile devises and applications.

ESSENTIAL FUNCTIONS:

1. Maintain detailed and up-to-date licenses and hardware/software inventory

2. Laptop/desktop Deployments and Break/Fix 

3. Printer / Fax Deployments and Break/Fix

4. IT Equipment and Supplies Procurement

5. Hardware/Software installs and upgrades

6. Patch Management

7. User Support and Training

8. Perform Preventive Maintenance

9. LAN/Network Support

10. Active Directory support

11. iPhone/ Android wireless devices deployment and support

12. Windows 10 Enterprise- Microsoft Application Support

13. RingCentral VOIP System Support

14. Antivirus Management and Support

JOB QUALIFICATIONS:

Well organized person with strong administrative and good interpersonal skills.  A person who is very dependable, and who can work independently.

Education and Experience:

1. High School degree or equivalent required; Associate's Degree preferred

2. Minimum of three (3) years’ experience in a support role

3. A , Network , and/or Microsoft Specialist certifications preferred

Knowledge, Skills, and Abilities:

1. 3 years of Windows Desktop and Server Support

2. 2-3 years of Active Directory and infrastructure support

3. 2-3 years of Asterisk Support (Free PBX Preferred)

4. E-Fax Knowledge

5. Cloud Based environment experience

Gulfeagle Benefit Package:

• 401(K) Retirement Plan including Employer Match

• PTO and Paid Holidays

• Health Insurance - Medical, Dental & Vision

• Life, AD&D, Short & Long-Term Disability

• Health &Wellness Programs

• Flexible Spending Accounts

• Health Savings Accounts

• Employee Discount Programs

• and more!

This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law. All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace