Front Desk Agent

About Gulf View Resort Located in the heart of the Florida Keys, Gulf View Resort is Marathon's hidden gem, offering guests an authentic island experience where turquoise waters meet unparalleled hospitality. Our waterfront sanctuary provides a perfect blend of laid-back Keys charm and thoughtful modern amenities, creating a distinctive retreat for travelers seeking both adventure and relaxation. Founded on the belief that extraordinary vacations come from extraordinary service, Gulf View Resort stands apart through our commitment to personalized guest experiences. Our intimate property features direct water access, breathtaking sunset views, and accommodations designed to capture the essence of tropical island living. What truly distinguishes us is our dedicated team. At Gulf View Resort, we recognize that our staff members are the cornerstone of our success. We foster a workplace environment built on mutual respect, professional development, and shared passion for creating memorable moments for our guests. Our team isn't just employed here—they're valued members of our Gulf View family. We take pride in our environmental stewardship initiatives. From energy conservation practices to participation in local marine conservation efforts, we are committed to preserving the natural beauty and delicate ecosystems that make Marathon and the Florida Keys so special. Our prime location offers guests easy access to world-class fishing, snorkeling, diving, and countless water adventures. After a day of exploration, our property provides the perfect sanctuary with its tranquil waterfront pool area, comfortable gathering spaces, and attentive service that anticipates every need. Joining Gulf View Resort means becoming part of a team that values initiative, creativity, and genuine hospitality. We offer competitive compensation, a supportive work environment, and the unique opportunity to build your career in one of Florida's most stunning destinations. Whether you're an experienced hospitality professional or just beginning your journey in the industry, we provide the support and mentorship needed to help you thrive. At Gulf View Resort, we're not just providing accommodations—we're creating lasting memories and connections. Come grow with us in paradise and help share the magic of Marathon with visitors from around the world.

Full job description

Description

Key Responsibilities:

• Welcome guests with genuine warmth and handle efficient check-in/check-out processes
• Process reservations, room assignments, and payments accurately
• Provide knowledgeable information about resort amenities, services, and local attractions
• Respond promptly to guest inquiries and requests both in person and via phone
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle special requests and resolve concerns with a positive, solution-oriented approach
• Manage the multi-line phone system professionally and efficiently
• Balance daily transactions and maintain accurate records
• Support resort security procedures and emergency protocols

Qualifications:

• Previous hospitality or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive demeanor
• Computer proficiency with ability to learn property management systems
• Multi-tasking abilities in a fast-paced environment
• Problem-solving skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Knowledge of the Florida Keys area (preferred but not required)

Benefits of Joining Our Team:

• Competitive wages and benefits package
• Work in one of the most beautiful locations in Florida
• Supportive, family-oriented work environment
• Employee discounts on resort amenities
• Opportunities for growth and development
• Be part of creating the authentic Keys experience for our guests