Patient Experience & Sales Coordinator

Full-Time | In-Person | Pensacola, FL

The best patient experience does not start in the treatment room. It starts with the first phone call.

At Gulf Coast Pelvic Health, a specialty pelvic health physical therapy practice in Pensacola, that first call is often someone who is scared, hurting, and finally reaching out for help. We are hiring a Patient Experience & Sales Coordinator to be the person who meets them there: warm, organized, steady, and genuinely good at guiding people toward the care that can change their lives. It is also the first rung of a real career, with a path into operations leadership as we expand.

This role is for someone who can create a calm, polished, high-trust experience for every patient while bringing structure, follow-through, and consistency to the front end of the practice. The right person takes ownership without needing constant direction, becomes part of the operational backbone of the business, and has a real path to grow well beyond it.

If you want to be part of a serious, high-care, high-standard practice and build a career while you do it, keep reading.

Who We Are

Gulf Coast Pelvic Health is a specialty physical therapy practice built around thoughtful care, meaningful patient relationships, and clinical excellence. We believe patient experience starts long before treatment begins. It starts with the first phone call, the first follow-up, the first scheduling conversation, and every interaction after that. We are growing, and we need someone who can help us protect that standard as we scale, and help build the systems that let us grow.

Where This Role Can Take You

This is the first rung, not the ceiling. We hire for today and develop you for tomorrow. As you master this role, the path leads to Operations Coordinator, then Operations Manager, then Director of Operations as we expand to new locations. The person who grows with us will help run a multi-location practice. We will train, coach, and invest in you, including tools like AI that put you ahead of the curve. How far you go is up to you.

What You’ll Own

Patient Communication

• Answer incoming calls with warmth, clarity, and confidence
• Return voicemails and follow up promptly
• Help new patients understand next steps and move confidently through scheduling
• Communicate professionally with both new and existing patients
• Route clinical questions appropriately without stepping outside your role

Guiding Patients to Care (the part that matters most)

• Own our inquiry-to-patient process and keep leads from falling through the cracks
• Help people who are hurting say yes to the care that can help them

This is not a hard sell. It is a service. Many people who need us are scared or unsure, and helping them confidently take the first step is one of the most important things you will do here. If converting an inquiry into a booked patient feels meaningful to you, this role will fit.

Scheduling and Front-End Coordination

• Support new patient scheduling and follow-up
• Manage waitlists, openings, and scheduling flow
• Maintain a smooth, organized patient communication process
• Help patients feel informed, comfortable, and ready to move forward

Administrative Operations

• Support day-to-day front-end systems and office organization
• Scan, upload, organize, and maintain documents and workflow tasks
• Create consistency in recurring processes
• Monitor supplies and support office readiness
• Complete responsibilities with accuracy, reliability, and follow-through

Practice Support

• Identify loose ends, inefficiencies, or communication gaps before they become problems
• Communicate issues proactively
• Help reduce owner involvement in routine front-end tasks by becoming dependable, capable, and trusted

What Success Looks Like

• Patients hear back quickly and professionally
• New leads are followed up with consistently, and more of them become booked patients
• Scheduling stays organized and efficient
• Fewer details get missed
• The front end of the practice feels calm, polished, and reliable
• The owner and team know they can count on you every day

Who This Role Is For

• Warm, polished, and professional, and clear and confident in communication
• Comfortable on the phone and able to build trust quickly
• Genuinely comfortable guiding people toward a yes
• Highly organized with strong follow-through, able to manage multiple moving parts without shutting down
• Proactive, solution-oriented, and coachable
• Reliable, emotionally mature, and steady under pressure
• Ambitious, and motivated by doing meaningful work well
• Excited to grow with a business that values people, service, and excellence

Who This Role Is Not For

We are direct about this because the role matters, the patient experience matters, and the wrong fit affects the whole practice. Please do not apply if:

• Guiding someone toward booking care feels pushy or uncomfortable to you
• You need constant direction to complete routine responsibilities
• You go passive or flustered when expectations are high
• You are looking for a role where you can do the bare minimum and clock out

Preferred Experience

• Healthcare office experience
• Scheduling, patient coordinator, or administrative support experience
• Customer service or patient-facing support experience
• Familiarity with EMR, CRM, or similar systems
• Sales and booking experience
• Proficient in using AI, wants to learn it, can implement connectivity across applications, uses it as a tool to improve the work the way we do.

Work Type and Compensation

• Full-time, primarily in-person in Pensacola
• Some flexibility may be considered later, once trust, consistency, and independent execution are established
• Compensation: $20 to $25 per hour to start, depending on experience, strengths, relevant background, and demonstrated ability to take ownership
• A clear path to increased compensation after training, with bonus and commission tied to ownership and conversion performance, and real advancement as you climb the ladder

How to Apply

Please skip one-click apply. Email your resume to careers@gulfcoastpelvichealth.com with a brief note answering:

• Why does this role interest you?
• What makes you a strong fit for a fast-moving, patient-facing coordination role?
• Share one example of a time you took ownership, improved a process, or kept something organized and running smoothly.
• What do you know about Gulf Coast Pelvic Health, and why us?

We are looking for someone who is not only capable, but aligned with the level of care, communication, and professionalism we value.

Note: Applications/resumes received without answers to the questions above will not be reviewed.

If that sounds like you, we would love to hear from you. Please send your information to careers@gulfcoastpelvichealth.com

All applicants will be rejected for the following reasons: failure to follow instructions, misspellings, fully AI-generated responses.

Pay: $20.00 - $25.00 per hour

Work Location: In person

Salary : $20 - $25