Medical Receptionist

Medical Receptionist

Join Gulf Coast Medical Center

Gulf Coast Medical Center is seeking an experienced, professional, and patient-focused Medical Receptionist to join our growing multi-specialty healthcare organization.

As the first point of contact for our patients, you will play a vital role in creating an exceptional patient experience while supporting efficient office operations. We are looking for an individual who thrives in a fast-paced medical environment, enjoys helping patients, and takes pride in delivering outstanding customer service.

What We Offer

• Full-time, stable employment with an established healthcare organization
• Supportive, team-oriented work environment
• Opportunity for growth within a multi-location medical practice
• Competitive compensation based on experience
• Health, dental, vision, and other benefits available for eligible employees
• Paid time off and holiday benefits
• Ongoing training and professional development

Primary Responsibilities

• Welcome and assist patients in a friendly, professional, and compassionate manner
• Check patients in and out utilizing eClinicalWorks (eCW)
• Verify insurance eligibility and benefits
• Collect copayments, deductibles, balances, and applicable patient payments
• Schedule, reschedule, and confirm appointments
• Process digital registrations and patient intake through Phreesia
• Maintain accurate patient demographic, insurance, and contact information
• Answer multi-line telephone systems and route calls appropriately
• Assist patients with portal access and basic technology-related questions
• Coordinate communication between patients, providers, nurses, and support staff
• Manage incoming faxes, scanning, and electronic documentation
• Maintain HIPAA compliance and patient confidentiality at all times
• Support front office operations and other administrative duties as assigned
• Position may float between offices

Required Qualifications

• Minimum one year of experience in a medical office, healthcare front desk, patient registration, or related healthcare setting
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Ability to multitask effectively in a fast-paced environment
• Basic computer proficiency and ability to learn healthcare software systems
• Reliable attendance and punctuality
• Professional appearance and demeanor

Preferred Qualifications

• Experience with eClinicalWorks (eCW)
• Experience with Phreesia or electronic patient intake platforms
• Knowledge of medical terminology
• Insurance verification and authorization experience
• Experience with insurance eligibility portals and prior authorizations
• Knowledge of Medicare, Medicaid, Medicare Advantage, and commercial insurance plans
• Experience with Medicare Advantage plans, WellMed, Humana, UnitedHealthcare and Ambetter preferred
• Experience collecting patient balances and discussing financial responsibility
• Bilingual English/Spanish

Ideal Candidate

The ideal candidate is positive, dependable, and genuinely enjoys helping patients. They possess strong communication skills, are comfortable working with technology, and can effectively manage multiple priorities while maintaining a high level of professionalism. They understand the importance of excellent patient service and contribute positively to a collaborative healthcare team.

Gulf Coast Medical Center is an Equal Opportunity Employer.

We are committed to providing exceptional patient care and are seeking team members who share our dedication to excellence, compassion, and service.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked with eClinicalWorks (eCW)?
• Are you available to work Monday through Friday during normal business hours?

Experience:

• medical receptionist or healthcare front office: 1 year (Required)
• verifying insurance eligibility and collecting copayments: 1 year (Preferred)

Language:

• English and Spanish (Preferred)

Work Location: In person

Salary : $19