Client Services Program Manager

Oversees daily operations and staff of the Biloxi domestic violence emergency shelter. Ensures high-quality client services, compliance with facility and grant requirements, and a trauma-informed, healing-centered environment. Provides individual and group counseling to residential and nonresidential survivors of domestic violence.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

CLINICAL:

· Ensure timely and appropriate admission of eligible clients to shelter

· Provide individual and group counseling, advocacy, and case management services to residential and nonresidential clients

· Complete or oversee clinical intake assessments within 24 hours of shelter admission

· Provide client transportation and court accompaniment as needed

· Serve as liaison with community agencies and referral sources to better serve clients

· Provide presentations and conduct public relations activities as requested

· Attend and actively participate in weekly multidisciplinary staffings including shelter case staffing and clinical supervision meeting.

· Participate in on-call clinical back-up rotation per agency schedule

· Respond to and resolve client grievances in a timely and professional manner

SUPERVISORY AND PROGRAM MANAGEMENT DUTIES

· Supervise program staff including Counselor, Case Manager, Senior Residential Advisor, Bilingual Client Advocates, Peer Support Specialist, Cook and student interns.

· Conduct interviews, make hiring recommendations, and evaluate employee performance

· Provide in-house training programs/events for staff, board members, volunteers and students

· Facilitate monthly team meeting with program staff to ensure alignment with program goals

· Attend monthly supervisor team meetings and quarterly Program Managers meetings

· Ensure staff maintain accurate documentation and attend required meetings

· Conduct periodic quality assurance reviews of client files

· Ensure staff compliance with agency policies, grant requirements, and funding goals.

· Ensure the implementation of program goals and objectives as specified by funding grants. Report problems, concerns and successes to supervisor

· Completed required statistical reports for shelter programs.

· Ensure 24/7 staff coverage of the shelter facility is provided

· Assure that all required signage and forms are intact and accessible in shelter facility

· Oversee Jane’s House food budget and ensure expenditures remain within approved limits; monitor kitchen operations for compliance with food safety and funding requirements