What are the responsibilities and job description for the Medical Billing Specialist & Front Office Coordinator – Outpatient Psychiatry position at Gulf Coast Behavioral Clinic?
Job Title: Medical Billing Specialist & Front Office Coordinator – Outpatient Psychiatry
Location: Corpus Christi, Texas] (In-Office)
Job Type: [Full-Time / Part-Time]
Salary/Hourly Rate: [17-22 / hour]
About Us
Gulf Coast Behavioral Clinic LLC provides compassionate, high-quality behavioral healthcare to the community. Our outpatient psychiatric practice supports patients throughout their mental health journeys while fostering an organized, affirming, and low-stress environment for our clinical team and clients.
We are seeking a reliable, warm, and highly organized Medical Billing Specialist & Front Office Coordinator to join our team in person. In this role, you will be the face and voice of our practice, managing our daily patient reception while keeping our revenue cycle running smoothly. The ideal candidate has direct experience navigating the nuances of mental health billing, commercial insurance, and public payers.
Key Responsibilities
- Patient Reception & Phones: Serve as the primary point of contact by warmly greeting patients upon arrival, answering incoming phone calls, and routing messages appropriately.
- Claim Submission & Management: Accurately prepare, review, and electronically submit medical claims using ICANotes and the Waystar clearinghouse.
- Portal Navigation: Utilize Availity and other payer portals daily to check claim status, process entries, and track payments.
- Denial & Appeal Management: Systematically investigate claim rejections, identify root causes, correct coding errors, and pursue timely appeals.
- Insurance Verification: Confirm patient eligibility and benefits, and coordinate necessary prior authorizations for psychiatric services.
- Payment Posting: Post insurance remittances (ERAs/EOBs) and patient payments, meticulously reconciling ledgers to keep account balances accurate.
- Patient Communication: Professionally address patient billing questions, establish payment plans when necessary, and collect copays at the front desk.
- Compliance: Maintain absolute strict confidentiality and protect patient data in accordance with HIPAA regulations.
Qualifications & Skills
Required:
- Education: High school diploma or equivalent.
- Experience: Minimum of [1-2] years of hands-on medical billing or medical front office experience.
- Software Proficiency: Direct experience using ICANotes, Availity, or Waystar is highly preferred.
- Coding Knowledge: Working knowledge of ICD-10 codes and CPT modifiers specific to outpatient psychiatry (e.g., 90791, 90834, 90837, E/M codes).
- Communication: Exceptional phone etiquette and written communication skills, with an empathetic approach to interacting with mental health patients.
- Reliability: Strong organizational skills and the ability to multitask effectively between front-desk duties and focused billing work.
Benefits & Perks
- Competitive compensation based on experience
- Paid Time Off (PTO)
- A supportive, collaborative, and inclusive workplace culture
Pay: $17.00 - $22.00 per hour
Benefits:
- Paid time off
Experience:
- Medical billing: 1 year (Required)
Work Location: In person
Salary : $17 - $22