What are the responsibilities and job description for the LOAN OPERATIONS MANAGER position at Gulf Coast Bank?
Summary:
This individual will be responsible for ensuring the efficient, accurate, and timely processing of all personal, business, and secondary mortgage loans. This role collaborates closely with the Credit Analyst team, compliance, and lenders to maintain a seamless experience for our customers while upholding regulatory and operational standards. Oversees all production and service work in the lending area.
As a proud community bank serving Lafayette and Vermilion Parishes, we value personal relationships and high-touch service. The ideal candidate will bring both operational leadership and a strong commitment to delivering exceptional customer support while ensuring regulatory compliance.
Primary Responsibilities:
- Lead, coach, and manage the daily activities of the loan operations team including loan processors, reviewers, assistants, and specialists.
- Oversee the processing, documentation, booking, and post-closing functions for personal, commercial, SBA, and secondary market mortgage loans.
- Maintain consistent communication with lenders to ensure all documentation is received and completed in accordance with regulatory and bank policies.
- Monitor workloads, assign responsibilities, and ensure that service levels and processing timelines are consistently met.
- Ensure accurate data entry and integrity within loan systems and core banking platforms.
- Work with Compliance to interpret and implement changes related to loan-related regulations, including CRA, HMDA, RESPA, TRID, SBA rules, and other applicable banking laws.
- Coordinate and ensure timely completion of audits, reviews, and regulatory reporting deadlines.
- Develop and implement efficient loan operations policies and procedures.
- Identify and resolve operational bottlenecks to improve productivity and customer satisfaction.
- Conduct regular team training and performance reviews, fostering professional growth.
- Stay informed of trends and best practices in loan operations and regulatory compliance.
Requirements:
- Minimum 5-8 years of experience in loan operations, preferably in a community bank environment.
- 2 years of supervisory or management experience.
- Strong understanding of loan documentation, underwriting, and post-closing for consumer, commercial, SBA, and mortgage loans.
- Familiarity with compliance regulations (TRID, RESPA, HMDA, SBA, etc.).
- Excellent organizational and communication skills, with a strong attention to detail.
- Proficiency with core banking systems and loan origination software (Laser Pro, Encompass, or similar).
- Proven ability to lead a team and work collaboratively across departments.
- High level of integrity and commitment to customer service and regulatory compliance.
Preferred Qualifications:
- Experience with Jack Henry Core Director and Loan Vantage
- Experience with SBA loan processing and documentation.
- Previous experience working in a Louisiana-based or community-focused financial institution.
- Knowledge of banking operations in Lafayette and Vermilion parishes is a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status