Loan Servicing Specialist

Description

Summary

The Loan Servicing Specialist plays a critical role in managing the lifecycle of loans and ensuring compliance with bank policies.  This position is essential for maintaining efficient loan servicing operations and supporting customer satisfaction. Additionally, the Loan Servicing Specialist will be responsible for ensuring that each loan is compliant with the loan’s Credit Memo, SBA Authorization and the SBA’s SOP for the life of the loan and complies with Gulf Coast Bank & Trust’s internal loan requirements.

Responsibilities

• Mailing of possessory collateral timely on paid off loans.
• Preparing mortgage releases and affidavits on lost notes as necessary.
• Oversee the file room and proper recordation of files checked in and out.
• File items received from lending staff in the credit and collateral files or imaging system.
• Pull and re-file loan files for audits, research and lenders as needed.
• Administer the archiving of older loan files.
• Answer telephone calls from internal and external customers.
• Research and resolve internal and external customer issues promptly.
• Process loan payoff requests within Bank established guidelines.
• Working of loan transactions that have not posted on the core system daily.
• Evaluating insurance reports from external tracking vendor to ensure compliance with Bank policy and accuracy of data being reported.
• Force place flood and hazard insurance as necessary.
• Evaluate reports from property tax vendor to ensure accuracy and force place as necessary.
• Disburse escrow payments as required on loans in the portfolio.
• Perform a review of all loan transactions booked onto the core system to ensure accuracy with loan documentation, filling in applicable tracking information as necessary.
• Other duties as assigned.

Requirements

Skills/Experience/Education

• High school diploma or equivalent required.
• Previous banking experience preferred.
• Strong communication and customer service skills.
• Detail oriented with a strong focus on accuracy.
• Ability to prioritize tasks and work in a fast-paced environment that changes quickly.
• Knowledge of personal computers including the Microsoft Office suite of products.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.